THE RIGHT ANTI-VIRUS SOFTWARE

A reader writes: “My Norton anti-virus is coming up for renewal and  I’m thinking of trying to go for free with Avast anti-virus. Is that what you guys use and, if so, are you reasonably happy with it?” We’re not surprised that he thought we were using Avast,  because our last two mentions were positive. Avast won PC Magazine’s “Editor’s Choice” award in the freebie category. Techlicious recommends its cell phone app. But one of our readers said he got overcharged by Avast tech support. And our favorite tech guru said: “I have heard about this. Avast is outsourcing their tech support to scammers! Someone told me that they followed the support links from Avast only to get a scammer […]

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HACKED!

A reader writes: “I was hacked by someone claiming to be AVG (the antivirus people). I had to close 20-25 accounts. My bank said I was the third person to come in that day.” The state attorney general’s office told him to close all bank and payroll accounts. They’d seen the fake AVG ruse many times before. Best Buy’s “Geek Squad” took a virus off his computer and put new antivirus software in. But it took 12 days before he got his computer back. He felt like writing the hackers to tell them to bug off. “I want a SAFE way to tell them I’m not using them ever but I’m horrified to contact them at all,” he said. “I […]

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STOPPING JUNK MAIL

Here’s the big reason we get so much junk email. Marketers can see which email we open and respond with an avalanche of new solicitations. If we open email on our phone, as 70 percent of us do,  we might even trigger a call. In the jargon it’s called a “read receipt.” Without your knowing, marketers use these to  tell which email you open. To combat this, we’ve started using “Edison Mail” whenever we’re on our phones.  It works with Yahoo, Gmail, Apple Mail or whatever email service you use, by bringing your mail inside its app.  Besides blocking marketers, Edison neatly categorizes any info about package arrivals, bills and flight changes, while also letting you unsubscribe from any email […]

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TACKLING PHOTOS

A reader writes: “Do you have any idea why Google stopped supporting the free photo organizing/editing system called Picasa?  How would we contact them to plead for it to be brought back? Do you know of any system that could replace it?” We hear you. Once you know your way around a program, it’s tough to switch. Google  thinks their online editing tool, Google Photos, is better. It lets you crop, enhance light, and save photos to your computer. But not everyone wants to work online. If you’re a Windows 10 user, try the built-in photos app. Click “start,” then “photos,” to get started or search the web for the phrase “How to Use Microsoft Photos,” to get more detailed […]

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PORTABLE APPS

If you need to use a hotel computer, but are worried about getting hacked when you do online banking or email, consider bringing a thumb drive or memory stick with a portable app for web browsing. With a portable version of Google Chrome or Mozilla Firefox, free from PortableApps.com, you can use a borrowed computer with ease. No one will ever know you were there. Just plug in your USB drive and go. It’s All in the Algorithm Nobody acts their age anymore. In fact, “We Are All the Same Age Now” is the title of a new book by data analyst David Allison. A recent survey of 100,000 people in the U.S. and Canada shows that the old demographic […]

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CONVERSATION VIEW

We finally turned off a feature in Gmail that’s been there since the beginning and has been driving us crazy. It’s called “Conversation View.” We didn’t know you could turn it off. In conversation view, new messages show up at the bottom of the thread. If you have a ton of them, you scroll forever. For example, Joy’s friend Mary Lynn Funk went back and forth in one conversation for six months, all with the same heading. Half the time, Joy would lose the thread, unable to find the latest email, as she scrolled past long emails from three months before. Now those emails have been automatically separated into 49 separate chunks. It’s much more manageable. To turn it off […]

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THE DROP SHIP HAS COME IN

People are making some pretty good money buying things on Amazon and selling them for more on eBay without ever touching the product. It’s called “drop shipping.” PlanetMoney did a wonderful podcast called “Cat Scam,” to explore this topic. Their lead example is the Ripple Rug, a cat toy made by SnugglyCat. People bought the rug for $40 from Amazon and re-sold it for $60, using Amazon Prime’s free shipping service. They never had to touch the product or do much work. But when customers saw the Amazon box, they looked it up and found out they’d overpaid for the rug. So they’d return it to Amazon. In two months, there were 200 returns. Bad news for SnugglyCat, the toy […]

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WHAT’S APP, DOC?

Our friend Olga called us from the Dominican Republic, using the free app, “WhatsApp.” It’s a great way for travelers to avoid having to buy a local SIM card for their phone, or face expensive roaming charges. But we’ve often wondered what other advantages WhatsApp has, considering all the alternatives, including Skype. One big one is simplicity. Because WhatsApp is owned by Facebook, you automatically see Facebook friends who use it. With Skype, you must know the person’s user name. Our friend Olga didn’t use her last name so she was particularly hard to find on Skype, but easy to find on WhatsApp. However, call quality on Skype is usually better. You can use either one for a video chat, […]

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DRIVING AN OLD COMPUTER

We heard from several readers who were wondering if they should buy a Chromebook to replace their old Windows machine. A reader writes: “I saw an article that said, ‘Using a five-year-old computer is like driving a 1966 car on the interstate.” Her computer is four years old, and ran Windows 8 until she upgraded it to Windows 10. It came with four gigabytes of RAM, and her daughter added another four gigabytes.  But that “didn’t seem to make it any faster,” she said. Even after she switched to a fiber-optic internet provider, it was slow. We hear you. Even our super-fast Windows machine with an i7 processor and 12 gigabytes of RAM gets slow when the antivirus program is […]

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EH? SPEAK UP!

Joy’s totally nuts about exercise classes and once found herself trapped in a place where the music blasted so loudly that the instructor had to scream over a microphone. She should have left immediately. The tiny hairs in your ears lay flat when assaulted by noise. Like good soldiers, they bounce back– if they’re not insulted too often. After awhile, they can’t bounce back anymore and you have hearing loss. A loud rock concert — 110 decibels–  gives you permanent hearing loss after just a minute and a half, according to HowToGeek.com. An NFL game or a noisy bar gets up to 90 decibels of sound, and will cause hearing damage after a couple of hours. If you want to […]

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