BIG BACKUP

We’ve been trying out Google’s free “Backup and Sync” app. That’s how we discovered its sister app, Google One.  Google One backs up the stuff on your phone that isn’t automatically saved to your account online. That’s handy when you switch phones, since you can get everything back.  Thanks to Google One, we found an audio clip we thought was long lost. It was Bob’s best recounting of the time he faced a firing squad off the coast of Morocco, when soldiers on a remote island mistook him for the enemy. Before being shot over a cliff, the color of his passport proved he was an American. True story. You can get Google One at the Google Play store or […]

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PASSWORD FOLLIES

Over 23 million people had their account information stolen because they used “123456” as their password, according to PreciseSecurity.com. Another eight million used “12345678.” Nearly four million used the word “password” as their password. Many people use a favorite password for all or most of their accounts. Weak passwords caused 30 percent of all “ransomware” attacks in 2019. Ransomware refers to hackers who lock the information on your computer and demand a ransom to unlock it. But only 12 percent of users in the U.S. take advantage of password managers, which create and store passwords for you. If you search on the phrase “best password managers,” you’ll find a TechRadar article on the best: “Dashlane,” “LastPass” and “Keeper.” We haven’t […]

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THE RULES OF THE GAME

Joy would like to contradict Bob’s complaint about updates. He recently advised not doing them, even on an iPhone, because of all the problems they cause. Joy always does updates for security reasons and because some apps require them. A reader wrote us with these words of wisdom: “My son who is chief programmer and bottle washer in his game company says there are two mandatory rules about updating software: 1.NEVER update software. 2. Be sure your software is always up-to-date.”Bob has an additional rule: No matter what you get, you have to get something else to make it work. Update on Updates “Don’t let the door hit you on the backside on your way out,” is a variation on […]

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WHERE ARE WE?

A reader writes: “I have a strange situation. I have a Samsung Galaxy S8 and I can no longer get street names on Google Earth.”  Google Earth is available as a free app or at Google.com/Earth and shows you an aerial view of any spot on the planet. You can zoom it. There’s no escape.  To make the street names appear, we thought at first the reader just needed to tap the hamburger icon (three stacked lines), choose “Map Style” and then choose “Everything.” The default position is to leave “Everything” off. But he’d already tried that. You’re probably thinking it’s just him, but he does get street names on his tablet, which runs the same version of Google Earth. […]

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DISCONNECTED

A reader said he bought his first smartphone ever for one reason: His flip phone will no longer work properly if the carrier drops support for 3G (third generation). This was news to us. Sprint already dropped its support in April in favor of 4G (fourth generation) and 5G (fifth generation). Verizon will no longer support 3G networks after December. AT&T will drop its support in February. T-Mobile is expected to drop support next year or the year after. If you buy a 3G phone from a company that has dropped its support, you can’t activate it. If you already have a 3G phone, it means no more updates. It also means dropped calls. That’s curtains for our old Jitterbug […]

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SIMPLY SIM

Joy’s Pixel 2 smartphone was blasted by a worker with a hose when she left it in a zip-up container by the side of the pool.  Google sent a free replacement, but it wouldn’t make calls. We went through many layers of tech support,  chats, email, and phone calls. The phone kept saying “no mobile networks.” In the meantime, we  discovered a free app called “Hangouts Dialer.” With it, you can make free calls over WiFi. We’d already been using Google Hangouts, which brings our voice mail messages and texts inside Gmail. To get our phone working, Google sent us a physical SIM card to use instead of the “eSIM” we started with. This made us wonder:  “What’s an eSIM […]

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CHOOSING A NEW PRINTER

 A friend asked Joy to go with her to Office Depot to choose a new printer. That was an eye-opener.  You can get a laser printer from Hewlett Packard for less than a hundred dollars. The LaserJet Pro M15W takes up less than eight by 14 inches on your desk and weighs just eight pounds. Bob’s first laser printer cost $5,500, was gigantic and weighed about 50 pounds. That was black and white only.  Our current color laser printer, a behemoth from Okidata, cost around $550 and also weighs nearly 50 pounds. The quality is superb. The kicker for us is tech support 24 hours a day, seven days a week. When we had an HP printer and called tech support, […]

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APPLE SHINES

A reader writes: “I have an iPhone SE that’s not even two years old. Now it completely closes down, then will restart, but then goes down again.” She took her phone to a repair shop and the guy said it was planned obsolescence. That didn’t seem right to her, but she didn’t want to ask her service provider, AT&T, for help. In her experience, they upgrade you to a new phone automatically. We suggested she call Apple. “The person I spoke to was very helpful,” she said. “She ran diagnostics on my phone remotely and said I needed an update, which she then did. She showed me how to save my information to the cloud and made me an appointment […]

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EASY ON THE EYES

“Dark Mode” is all the rage on smartphones. It gives you a black background with white text and is easier on the eyes. You can get it on your Windows or Apple computer too, with these tricks. On Windows, hold down the Windows key, (looks like a flag), and tap the plus sign to bring up the Magnifier. Now hold down the “Ctrl” key and the “Alt” key at the same time and tap  the letter “i” for invert. Now every bit of text you see anywhere – in Microsoft Word, other programs or on the web – will have a black background. Unfortunately, pictures will have inverted colors too, looking like negatives. To see them normally,  toggle back by […]

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TIME-LAPSE PHOTOGRAPHY

Remember those time-lapse documentaries that showed a seed sprouting, pushing up through the ground and blossoming with leaves and sometimes flowers? You can do that. Our Google Pixel smartphones have time-lapse photography built in, and so do newer Samsung, HTC, LG and iPhones. We did it in four taps. If your phone doesn’t have time-lapse photography, try “Lapse-it,” free from Lapseit.com. A pro version lets you capture video in higher resolution, and adds special effects and other features. You can see lots of examples of time-lapse photography on YouTube. Go to YouTube.com and search on “time lapse.” We saw flowers unfolding, roots shooting out, stars flashing by and clouds moving quickly across the sky. Some of the best were from […]

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