KABLOOEY

Bob’s three-year-old Windows 10 computer went kablooey. Joy attempted to bring it back and made it worse. So we turned to our master fixer, Kenny. Kenny has never failed us. If the problem is easy for him, there’s often no charge. You can find him on the web at HelpHelpNow.com. Here’s what happened before we thought to call. Joy tried a “system restore,” and it failed twice, with the two available restore points. Next she tried “Windows Recovery,” choosing the option to back up files first. It failed too. So she tried it a second time. This time, it erased all the files and still didn’t work. Kenny told us to hold down the power button while Windows 10 was […]

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ZOOMING IN

Joy’s women’s club went virtual, starting with a group video chat on Facebook. It was great.  Joy felt none of the shyness she often feels at ordinary women’s club parties. She could be blunt, telling the group to stop focusing on technical aspects of the conversation. “Let’s just have fun,” she said and so they did. But sometimes the sound quality was poor, causing the group to say they’d switch to Zoom software next time. Zoom is hot right now. It’s designed for video get-togethers and works beautifully. It uses the computer’s built-in camera and microphone, or you can use a tablet or smartphone.  When you use Zoom on your phone, computer or tablet, you see the face of the […]

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REPLACING THE BACKGROUND

Normally, we use the editing tools at Photos.Google.com to crop or enhance our pictures. But recently we discovered PicsArt.com for free special effects and templates. You don’t have to create an account to use the site, and you might not want to. We saw several complaints at commonsensemedia.org. Some users said that after using the link at PicsArt to share their creations, they were bombarded with pornographic images from other members. One user complained of signing up for a “free trial” for certain templates which turned into a $48 charge on their credit card. We tried signing up at the site but none of that happened to us. The PicsArt app has 130 million active users, according to Wikipedia. We […]

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PASSWORD FOLLIES

Over 23 million people had their account information stolen because they used “123456” as their password, according to PreciseSecurity.com. Another eight million used “12345678.” Nearly four million used the word “password” as their password. Many people use a favorite password for all or most of their accounts. Weak passwords caused 30 percent of all “ransomware” attacks in 2019. Ransomware refers to hackers who lock the information on your computer and demand a ransom to unlock it. But only 12 percent of users in the U.S. take advantage of password managers, which create and store passwords for you. If you search on the phrase “best password managers,” you’ll find a TechRadar article on the best: “Dashlane,” “LastPass” and “Keeper.” We haven’t […]

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PROTECTION

Malwarebytes.org is a great way to protect your computer or phone and it’s free. The download used to be the premium version which only worked for 14 days. To continue your freebie, you had to go into the settings of your account and turn off the premium version. This wasn’t obvious, so many people continued paying for years. We did. The difference between Malwarebytes Free and Malwarebytes Premium is this: the free version cleans up problems after they’ve occurred. The premium version gives you protection in advance. For safety’s sake, we decided on a lifetime subscription to the premium version. This is no longer available. Now the premium version costs $40 per year. Even with the best protection though, it’s […]

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IS IT ENOUGH?

A reader writes: “I switched from Norton AntiVirus to Kaspersky. Now, I’ve received a notice that I’ve exceeded the secure connection limits. I don’t even know what this means. Did I make a mistake switching? I paid $20 for it. Norton was $50.” We found out that the $20 is like a trial subscription for Kaspersky’s anti-virus, because it’s almost impossible to keep within the introductory “connection limits,” which only allow 200 megabytes worth of data per day. An upgrade costs $30 a year and covers five devices, with unlimited data. That’s still cheaper than Norton. After an introductory period, Norton costs $80 a year for one computer. Kaspersky gets excellent reviews but is based in Russia. Because of that […]

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THE RIGHT ANTI-VIRUS SOFTWARE

A reader writes: “My Norton anti-virus is coming up for renewal and  I’m thinking of trying to go for free with Avast anti-virus. Is that what you guys use and, if so, are you reasonably happy with it?” We’re not surprised that he thought we were using Avast,  because our last two mentions were positive. Avast won PC Magazine’s “Editor’s Choice” award in the freebie category. Techlicious recommends its cell phone app. But one of our readers said he got overcharged by Avast tech support. And our favorite tech guru said: “I have heard about this. Avast is outsourcing their tech support to scammers! Someone told me that they followed the support links from Avast only to get a scammer […]

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JOY CATCHES A PHISH

Recently we told you about a Google quiz from phishingquiz.withgoogle.com. It lets you know whether you’re good at spotting hacking attempts in your email. Even so, we almost fell for one ourselves. We got an email that seemed to be from AT&T, telling us: “You recently talked with someone at AT&T or told us online you forgot your User ID.” It listed our user ID and links to going paperless, setting up auto-pay, or getting AT&T news. All of that looked exactly like a standard AT&T email. It even listed the correct phone number for AT&T.  We called it up and the rep said the email was a phishing attempt. She warned us not to click on anything. But it’s […]

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CAN YOU CATCH A PHISH?

A quiz by Google reveals how good you are at spotting the difference between a legitimate email and a phishing attempt. Phishing is a way that thieves try to steal your password and credit card information while concealing their identity. The message may even appear to be from someone you know. Learn to avoid the punches at phishingquiz.withgoogle.com. They’re not as obvious as you might expect. One of the emails in the quiz provides a link to what looks like a document from Google Drive. But  a couple of dashes in the link should tip you off that it’s phoney. The trick is, you’ll only see those dashes if you hover over the link in the email. In any email […]

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THEIR ART ON YOUR TV

We downloaded our favorite paintings from the Art Institute of Chicago, which just made over 52,000 works from its collection available in high resolution. Then we put them on our TV and cycled through some favorites, like Van Gogh’s “The Bedroom,” Seurat’s “A Sunday Afternoon on La Grande Jatte,” and Edward Hopper’s “Nighthawks.” You can download what you like to your phone and then make a nice background show on your TV. To do this, we first tried the slideshow option on our seven-year-old Sony, but the images looked faded. We could have burned them to a DVD and used that to improve the colors but turned instead to try Roku and Chromecast. We have the cheap version of Roku, […]

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