THE TECH SUPPORT DUNGEONS

Calling for tech support is often the beginning of a descent into gloom and doom. Here’s an example from a recent reader letter. He says: “I have recently turned eighty, my hearing is not the best. My Norton antivirus coverage expired and I needed to renew it using a new email address.” The nightmare begins. The whole process took two hours. He was told to bring up a chat screen but the “send” button wasn’t showing so he couldn’t respond.  This happened over and over with different tech support people.   After calling Norton, he writes, “I couldn’t understand the heavy European accent of a woman with a little girl voice. Soft voice, low volume, my deficient hearing, etc. The whole […]

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PROTECTION

Malwarebytes.org is a great way to protect your computer or phone and it’s free. The download used to be the premium version which only worked for 14 days. To continue your freebie, you had to go into the settings of your account and turn off the premium version. This wasn’t obvious, so many people continued paying for years. We did. The difference between Malwarebytes Free and Malwarebytes Premium is this: the free version cleans up problems after they’ve occurred. The premium version gives you protection in advance. For safety’s sake, we decided on a lifetime subscription to the premium version. This is no longer available. Now the premium version costs $40 per year. Even with the best protection though, it’s […]

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IS IT ENOUGH?

A reader writes: “I switched from Norton AntiVirus to Kaspersky. Now, I’ve received a notice that I’ve exceeded the secure connection limits. I don’t even know what this means. Did I make a mistake switching? I paid $20 for it. Norton was $50.” We found out that the $20 is like a trial subscription for Kaspersky’s anti-virus, because it’s almost impossible to keep within the introductory “connection limits,” which only allow 200 megabytes worth of data per day. An upgrade costs $30 a year and covers five devices, with unlimited data. That’s still cheaper than Norton. After an introductory period, Norton costs $80 a year for one computer. Kaspersky gets excellent reviews but is based in Russia. Because of that […]

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THE RIGHT ANTI-VIRUS SOFTWARE

A reader writes: “My Norton anti-virus is coming up for renewal and  I’m thinking of trying to go for free with Avast anti-virus. Is that what you guys use and, if so, are you reasonably happy with it?” We’re not surprised that he thought we were using Avast,  because our last two mentions were positive. Avast won PC Magazine’s “Editor’s Choice” award in the freebie category. Techlicious recommends its cell phone app. But one of our readers said he got overcharged by Avast tech support. And our favorite tech guru said: “I have heard about this. Avast is outsourcing their tech support to scammers! Someone told me that they followed the support links from Avast only to get a scammer […]

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ANTI-VIRUS REVISITED

We bow to the mounting evidence and can no longer recommend the free anti-virus program: “Avast.” Too many complaints. And yet, cyber attacks as they’re called, are becoming increasingly common and sophisticated. Choosing an alternative is tricky. For years, PC World, PC Magazine and other reviewers gave their highest marks to the Russian-owned Kaspersky anti-virus. Then came the accusation that Russian hackers may be using it to conduct espionage against the U.S.; some readers dropped it like a hot potato. Last month, the Department of Homeland Security ordered federal agencies to remove it from their systems. Avast is based in the Czech Republic, and there’s been some strange behavior recently.  One of our readers said the people who answer the […]

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WE’VE BEEN BREACHED

Ever wonder if your email account has been broken into? We wondered about that too. A new app called “Edison Email,” checks these things. When we clicked on “security,” we were warned that our passwords had been leaked. The message read: “This email address and password match public database breach records.” They suggested a change of password.”Public breach records” means people’s accounts, mainly business records, have been broken into, collected, and lo and behold, your password was among the records stolen. This in itself is not a disaster, unless … you used that same business password for other accounts, which Joy did. One of those stolen passwords was the same as one for our credit card. Now, following the rule […]

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BACK TO THE FUTURE

We downloaded Microsoft’s “Creator’s Update,” for the latest and greatest in Windows 10. It’s Microsoft’s way of giving you a look at the wonderful things that are coming up for Windows. Why do we do these things? It’s our duty. So the latest update of Creator Updates took an hour to install and trashed our Windows 10 computer. Programs like PowerPoint and Word wouldn’t start. Nor could they be reinstalled. Dead icons appeared everywhere. It wasn’t a virus, it was a look at future Windows updates. Thanks. In the Windows “Recovery” center, there’s a helpful hint saying we should revert to a previous version of Windows 10. We clicked that and reverted. It was like reverse digital evolution. We got […]

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THE WEB AND ITS DISCONTENTS

This comes up pretty regularly. A reader writes to ask if it’s worth paying $70 a year for anti-virus protection, or should he use Windows’ own built-in support? A large surge in so-called “Ransom Ware” infections has exacerbated the problem. RansomeWare locks up your files, and the sender, naturally, demands a ransom to unlock them. Typical demand is $300. This can be blocked. Microsoft says their own free program, Windows Defender, offers enough protection for Windows 8 and Windows 10 users. Perhaps so. Research on the web found that Microsoft Defender caught 94.5 percent of threats. But the sample size was 1517 threats, which meant that 83 went through. It’s that extra 5.5 percent that gets ya. The answer, says […]

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EASY BACKUP

This week’s topics: Easy backup in Windows 10, preventing hackers, new Epson printer. “Internuts” include a bedtime story site, photo collage site, gaming site and anti-politics site.

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CHEAP PHONES STILL WORK

A reader wrote to tell us his young daughter got separated from him and his wife during Mardi Gras. Instead of it being a desperate situation, she called and told him where she was. “I found her in short order,” He says. His daughter uses an old LG flip phone with $10 a month service from Kajeet.com. This made us think of other ways out of tough situations. Since she had an old-fashioned flip phone, it lacked apps, including the Uber app for calling a cab. With services like Uber and Lyft, no cash is required because a credit card is linked to your account and charged automatically. So if you have no money — say you’ve been robbed or […]

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