THE RULES OF THE GAME

Joy would like to contradict Bob’s complaint about updates. He recently advised not doing them, even on an iPhone, because of all the problems they cause. Joy always does updates for security reasons and because some apps require them. A reader wrote us with these words of wisdom: “My son who is chief programmer and bottle washer in his game company says there are two mandatory rules about updating software: 1.NEVER update software. 2. Be sure your software is always up-to-date.”Bob has an additional rule: No matter what you get, you have to get something else to make it work. Update on Updates “Don’t let the door hit you on the backside on your way out,” is a variation on […]

Read more

ROBOCALLS

Over 167 million robocalls are made to Americans each day, according to YouMail. That’s about 61 billion calls for 2019.  Robocalls represent over 50 percent of all phone traffic. They have become the modern equivalent of mail addressed to “occupant.” Some of these calls appear to be coming from your own area code. That’s what really throws people. Because you think, maybe it’s Uncle Max. On the other hand, maybe you don’t want to talk to Uncle Max. We use the “call screen” feature on our two Google Pixel phones to avoid robocalls. But the new Pixel 4 has something better.  The Pixel 4 phone won’t ring at all if it senses a robocall. What happens if it’s not a […]

Read more

YOU RANG?

Why do phones sometimes ring just once? It’s a scam. Don’t call them back. According to HowtoGeek.com, if you cave in and call back, your call may result in toll charges similar to a 900 number. The longer you stay on the line, the more money they make. The scam is called “Wangiri,” because it started in Japan. It translates as “one ring and cut.” Calls have been routed to Mauritania, Liberia, Comoros, Chad, the Cook Islands and Nauru. But it’s not always a developing country. Some go to Switzerland. If in doubt, search the web for the number to see if it’s part of a scam. Or if you get a lot of these and have an iPhone, try […]

Read more

APPLE SHINES

A reader writes: “I have an iPhone SE that’s not even two years old. Now it completely closes down, then will restart, but then goes down again.” She took her phone to a repair shop and the guy said it was planned obsolescence. That didn’t seem right to her, but she didn’t want to ask her service provider, AT&T, for help. In her experience, they upgrade you to a new phone automatically. We suggested she call Apple. “The person I spoke to was very helpful,” she said. “She ran diagnostics on my phone remotely and said I needed an update, which she then did. She showed me how to save my information to the cloud and made me an appointment […]

Read more

STOPPING JUNK MAIL

Here’s the big reason we get so much junk email. Marketers can see which email we open and respond with an avalanche of new solicitations. If we open email on our phone, as 70 percent of us do,  we might even trigger a call. In the jargon it’s called a “read receipt.” Without your knowing, marketers use these to  tell which email you open. To combat this, we’ve started using “Edison Mail” whenever we’re on our phones.  It works with Yahoo, Gmail, Apple Mail or whatever email service you use, by bringing your mail inside its app.  Besides blocking marketers, Edison neatly categorizes any info about package arrivals, bills and flight changes, while also letting you unsubscribe from any email […]

Read more

HOW TO SPOT A SCAM

We got a doozy of a phone call the other day. The message said our account would be automatically debited $499 unless we called back to get the money refunded. So we did what we always do in such situations. We typed the phone number into a Google search. Sure enough, it was a scam. Interestingly when Joy bought Bob a new phone, the Pixel 3a, we got a spam call within ten minutes of activating the phone. So take note: They’re out there and they’re always gunning for you. Kid Version of Alexa Amazon’s smart speaker, the Echo and Echo Dot with Alexa inside, sometimes offers more information than kids can handle. Now there’s a “Kid’s Edition,” $70 from […]

Read more

A READER TAKES A STAND

 A reader writes in to share his regret over buying a Windows 10 computer. “Here’s my issue,” he says. “I have never been a big fan of Microsoft and was a Mac-aholic until Mac OS 10.4.1 when the Mac OS was no longer backwards compatible.” It would have cost him more to make his documents and applications compatible than to become a Windows user.  It was hard-slogging at first. Then, he writes, “when Microsoft finally arrived at Win 7, it produced an OS that was reasonably stable and NOT buggier than a wino’s beard… hooray!” Then came Windows 10. “I despise Win 10 and all the hoops (and $$$) I’m gonna have ta go through to get this machine integrated […]

Read more

THE DROP SHIP HAS COME IN

People are making some pretty good money buying things on Amazon and selling them for more on eBay without ever touching the product. It’s called “drop shipping.” PlanetMoney did a wonderful podcast called “Cat Scam,” to explore this topic. Their lead example is the Ripple Rug, a cat toy made by SnugglyCat. People bought the rug for $40 from Amazon and re-sold it for $60, using Amazon Prime’s free shipping service. They never had to touch the product or do much work. But when customers saw the Amazon box, they looked it up and found out they’d overpaid for the rug. So they’d return it to Amazon. In two months, there were 200 returns. Bad news for SnugglyCat, the toy […]

Read more

RETURN OF A CLASSIC

A reader wrote to say she had been using a Windows XP computer forever. But recently she bit the bullet and bought a Windows 10 machine. Ouch! The wound still hurts. Mainly, she hates the clutter in the Windows 10 start menu. We suggested she try “Classic Shell,” which is free from classicshell.net. It replaces the Windows 10 start menu with something that looks a lot like Windows XP but makes no other changes to your computer. The main difference between the XP start menu and the one in Windows 10 is text, or the lack of it. Windows 10 seems to assume you’re either an idiot or you don’t speak English. At first, everything is an icon, not words […]

Read more

NEW ISN’T ALWAYS BETTER

We were roped in by Google’s one-day offer of a nice discount on a new phone; it came with a gift card from AirBNB, worth the cost of the phone, plus $225 for our old phone. But when we got the new phone, the Pixel 3, we decided to return it. The sound quality was muffled, said Bob. Joy couldn’t tell if it was better or worse, but she’s not the audiophile Bob is. This opens the way for a bit of high dudgeon. That is to say, an incensed tirade. One of the great flaws of the high-tech industry is adding improvements where none are needed. We have been writing about this stuff for so long that we now […]

Read more