APPLE SHINES

A reader writes: “I have an iPhone SE that’s not even two years old. Now it completely closes down, then will restart, but then goes down again.” She took her phone to a repair shop and the guy said it was planned obsolescence. That didn’t seem right to her, but she didn’t want to ask her service provider, AT&T, for help. In her experience, they upgrade you to a new phone automatically. We suggested she call Apple. “The person I spoke to was very helpful,” she said. “She ran diagnostics on my phone remotely and said I needed an update, which she then did. She showed me how to save my information to the cloud and made me an appointment […]

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STOPPING JUNK MAIL

Here’s the big reason we get so much junk email. Marketers can see which email we open and respond with an avalanche of new solicitations. If we open email on our phone, as 70 percent of us do,  we might even trigger a call. In the jargon it’s called a “read receipt.” Without your knowing, marketers use these to  tell which email you open. To combat this, we’ve started using “Edison Mail” whenever we’re on our phones.  It works with Yahoo, Gmail, Apple Mail or whatever email service you use, by bringing your mail inside its app.  Besides blocking marketers, Edison neatly categorizes any info about package arrivals, bills and flight changes, while also letting you unsubscribe from any email […]

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HOW TO SPOT A SCAM

We got a doozy of a phone call the other day. The message said our account would be automatically debited $499 unless we called back to get the money refunded. So we did what we always do in such situations. We typed the phone number into a Google search. Sure enough, it was a scam. Interestingly when Joy bought Bob a new phone, the Pixel 3a, we got a spam call within ten minutes of activating the phone. So take note: They’re out there and they’re always gunning for you. Kid Version of Alexa Amazon’s smart speaker, the Echo and Echo Dot with Alexa inside, sometimes offers more information than kids can handle. Now there’s a “Kid’s Edition,” $70 from […]

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A READER TAKES A STAND

 A reader writes in to share his regret over buying a Windows 10 computer. “Here’s my issue,” he says. “I have never been a big fan of Microsoft and was a Mac-aholic until Mac OS 10.4.1 when the Mac OS was no longer backwards compatible.” It would have cost him more to make his documents and applications compatible than to become a Windows user.  It was hard-slogging at first. Then, he writes, “when Microsoft finally arrived at Win 7, it produced an OS that was reasonably stable and NOT buggier than a wino’s beard… hooray!” Then came Windows 10. “I despise Win 10 and all the hoops (and $$$) I’m gonna have ta go through to get this machine integrated […]

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THE DROP SHIP HAS COME IN

People are making some pretty good money buying things on Amazon and selling them for more on eBay without ever touching the product. It’s called “drop shipping.” PlanetMoney did a wonderful podcast called “Cat Scam,” to explore this topic. Their lead example is the Ripple Rug, a cat toy made by SnugglyCat. People bought the rug for $40 from Amazon and re-sold it for $60, using Amazon Prime’s free shipping service. They never had to touch the product or do much work. But when customers saw the Amazon box, they looked it up and found out they’d overpaid for the rug. So they’d return it to Amazon. In two months, there were 200 returns. Bad news for SnugglyCat, the toy […]

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RETURN OF A CLASSIC

A reader wrote to say she had been using a Windows XP computer forever. But recently she bit the bullet and bought a Windows 10 machine. Ouch! The wound still hurts. Mainly, she hates the clutter in the Windows 10 start menu. We suggested she try “Classic Shell,” which is free from classicshell.net. It replaces the Windows 10 start menu with something that looks a lot like Windows XP but makes no other changes to your computer. The main difference between the XP start menu and the one in Windows 10 is text, or the lack of it. Windows 10 seems to assume you’re either an idiot or you don’t speak English. At first, everything is an icon, not words […]

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NEW ISN’T ALWAYS BETTER

We were roped in by Google’s one-day offer of a nice discount on a new phone; it came with a gift card from AirBNB, worth the cost of the phone, plus $225 for our old phone. But when we got the new phone, the Pixel 3, we decided to return it. The sound quality was muffled, said Bob. Joy couldn’t tell if it was better or worse, but she’s not the audiophile Bob is. This opens the way for a bit of high dudgeon. That is to say, an incensed tirade. One of the great flaws of the high-tech industry is adding improvements where none are needed. We have been writing about this stuff for so long that we now […]

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SMART TV OR SMART STICK?

A friend of ours is thinking of getting a smart TV. We asked her: Isn’t your TV already smart? A smart TV is one that can connect to the Internet, which hers can. Perhaps she is thinking of a super smart TV, the kind with voice control. These days, many Samsung and LG TVs have microphones built into their remotes. The LG “ThinQ TV,” $380 for the 43-inch model, lets you use either the Alexa or Google Home devices for voice control. Ask for games, the weather, some scenery to jog into, or your favorite photos from Budapest; ask for a sports score without interrupting the movie your daughter is watching, and it will show along the bottom of the […]

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OUR NEW PHONE

There are 4.66 billion cell phones in the world. Ours cracked. Water got in and they just don’t work as well when they’re submerged. ‘Hooda’ thought it? It was the third gone gadget in a year. So bye-bye Google Nexus 6P and hello Google Pixel 2. All 158 apps from our old phone transferred over automatically as soon as we signed into our Google account. (Who needs 158 apps? We don’t even remember what they all do; they went in just to test ’em for the column.) The data in some of those apps was gone. Unfortunately, Joy had a couple hours of Bob’s deep voice recorded on the old phone, telling her about his adventures in Morocco as a […]

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TRUTH FINDER

We now know people who are married, or about to be, to mates they met online; it’s becoming normal. But if any of these meets make you nervous, you can make preliminary checks. A friend of ours turned down a match from an online dating service because the guy had “too many relationships.” Truthfinder.com told her. The scope of the information was amazing. TruthFinder not only knew how many online relationships the guy had, but how many business filings he’d made with the government (they were for McDonald’s franchises), what his house was worth, how much he paid for his mortgage, and so on. The service, which charges $28 for a one-time search, or $23 if you go monthly, also […]

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