GOING PRIVATE

Until recently, we thought that the only time you need a Virtual Private Network or VPN is when you are using a Wi-Fi connection away from home. The idea is to prevent hackers from breaking in. But you might want that protection at home too. Though hackers likely can’t get in when you’re on your home Wi-Fi, a VPN prevents anyone from seeing the data you transmit over the Internet. That includes your Internet Service Provider, which most likely sells your information to advertisers. When we searched on the phrase: “Does AT&T sell my info?” we got an AT&T form titled “Do Not Sell My Information.” Filling it out would stop the practice. They say they sell it so we […]

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WHY ARE THEY SPYING ON US?

Why are they all spying on us? It’s because they want to sell us stuff. The “they” we’re talking about are Google, Amazon and Apple. They record you when you use the microphone on your cell phone or computer. It also happens when you talk to one of your smart speakers, like Amazon’s Echo or Google Home. We tap the microphone symbol when conducting searches on our phone. We can ask for a Chinese restaurant nearby faster than we can type it. These days everybody delivers. We’ve written before that we don’t care what gets recorded. Our conversations are beyond boring. A reader wrote that he agreed but was still bothered by it. He felt that what he had to […]

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THE TECH SUPPORT DUNGEONS

Calling for tech support is often the beginning of a descent into gloom and doom. Here’s an example from a recent reader letter. He says: “I have recently turned eighty, my hearing is not the best. My Norton antivirus coverage expired and I needed to renew it using a new email address.” The nightmare begins. The whole process took two hours. He was told to bring up a chat screen but the “send” button wasn’t showing so he couldn’t respond.  This happened over and over with different tech support people.   After calling Norton, he writes, “I couldn’t understand the heavy European accent of a woman with a little girl voice. Soft voice, low volume, my deficient hearing, etc. The whole […]

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YOU RANG?

Why do phones sometimes ring just once? It’s a scam. Don’t call them back. According to HowtoGeek.com, if you cave in and call back, your call may result in toll charges similar to a 900 number. The longer you stay on the line, the more money they make. The scam is called “Wangiri,” because it started in Japan. It translates as “one ring and cut.” Calls have been routed to Mauritania, Liberia, Comoros, Chad, the Cook Islands and Nauru. But it’s not always a developing country. Some go to Switzerland. If in doubt, search the web for the number to see if it’s part of a scam. Or if you get a lot of these and have an iPhone, try […]

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PROTECTION

Malwarebytes.org is a great way to protect your computer or phone and it’s free. The download used to be the premium version which only worked for 14 days. To continue your freebie, you had to go into the settings of your account and turn off the premium version. This wasn’t obvious, so many people continued paying for years. We did. The difference between Malwarebytes Free and Malwarebytes Premium is this: the free version cleans up problems after they’ve occurred. The premium version gives you protection in advance. For safety’s sake, we decided on a lifetime subscription to the premium version. This is no longer available. Now the premium version costs $40 per year. Even with the best protection though, it’s […]

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IS IT ENOUGH?

A reader writes: “I switched from Norton AntiVirus to Kaspersky. Now, I’ve received a notice that I’ve exceeded the secure connection limits. I don’t even know what this means. Did I make a mistake switching? I paid $20 for it. Norton was $50.” We found out that the $20 is like a trial subscription for Kaspersky’s anti-virus, because it’s almost impossible to keep within the introductory “connection limits,” which only allow 200 megabytes worth of data per day. An upgrade costs $30 a year and covers five devices, with unlimited data. That’s still cheaper than Norton. After an introductory period, Norton costs $80 a year for one computer. Kaspersky gets excellent reviews but is based in Russia. Because of that […]

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EASY ON THE EYES

“Dark Mode” is all the rage on smartphones. It gives you a black background with white text and is easier on the eyes. You can get it on your Windows or Apple computer too, with these tricks. On Windows, hold down the Windows key, (looks like a flag), and tap the plus sign to bring up the Magnifier. Now hold down the “Ctrl” key and the “Alt” key at the same time and tap  the letter “i” for invert. Now every bit of text you see anywhere – in Microsoft Word, other programs or on the web – will have a black background. Unfortunately, pictures will have inverted colors too, looking like negatives. To see them normally,  toggle back by […]

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THE RIGHT ANTI-VIRUS SOFTWARE

A reader writes: “My Norton anti-virus is coming up for renewal and  I’m thinking of trying to go for free with Avast anti-virus. Is that what you guys use and, if so, are you reasonably happy with it?” We’re not surprised that he thought we were using Avast,  because our last two mentions were positive. Avast won PC Magazine’s “Editor’s Choice” award in the freebie category. Techlicious recommends its cell phone app. But one of our readers said he got overcharged by Avast tech support. And our favorite tech guru said: “I have heard about this. Avast is outsourcing their tech support to scammers! Someone told me that they followed the support links from Avast only to get a scammer […]

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HACKED!

A reader writes: “I was hacked by someone claiming to be AVG (the antivirus people). I had to close 20-25 accounts. My bank said I was the third person to come in that day.” The state attorney general’s office told him to close all bank and payroll accounts. They’d seen the fake AVG ruse many times before. Best Buy’s “Geek Squad” took a virus off his computer and put new antivirus software in. But it took 12 days before he got his computer back. He felt like writing the hackers to tell them to bug off. “I want a SAFE way to tell them I’m not using them ever but I’m horrified to contact them at all,” he said. “I […]

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FREE TV

“Locast” brings TV over the Internet. Locast is low-cost. How low? How about free?  The TV people, namely CBS, ABC, Fox and NBC, are upset and are suing. They want to keep collecting the fees they get from cable companies. This follows an old business practice: If things aren’t going your way, sue somebody. It reassures the shareholders that you’re on the job and who knows, it might even work. The fees collected by the big networks amounted to $10.1 billion last year.   Locast brings you TV through an internet connection. So far, it’s available in 13 markets, such as Boston, Chicago and New York,  but it will be coming your way. It worked great on our TV, and we […]

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