IS IT ENOUGH?

A reader writes: “I switched from Norton AntiVirus to Kaspersky. Now, I’ve received a notice that I’ve exceeded the secure connection limits. I don’t even know what this means. Did I make a mistake switching? I paid $20 for it. Norton was $50.” We found out that the $20 is like a trial subscription for Kaspersky’s anti-virus, because it’s almost impossible to keep within the introductory “connection limits,” which only allow 200 megabytes worth of data per day. An upgrade costs $30 a year and covers five devices, with unlimited data. That’s still cheaper than Norton. After an introductory period, Norton costs $80 a year for one computer. Kaspersky gets excellent reviews but is based in Russia. Because of that […]

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DISCONNECTED

A reader said he bought his first smartphone ever for one reason: His flip phone will no longer work properly if the carrier drops support for 3G (third generation). This was news to us. Sprint already dropped its support in April in favor of 4G (fourth generation) and 5G (fifth generation). Verizon will no longer support 3G networks after December. AT&T will drop its support in February. T-Mobile is expected to drop support next year or the year after. If you buy a 3G phone from a company that has dropped its support, you can’t activate it. If you already have a 3G phone, it means no more updates. It also means dropped calls. That’s curtains for our old Jitterbug […]

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SIMPLY SIM

Joy’s Pixel 2 smartphone was blasted by a worker with a hose when she left it in a zip-up container by the side of the pool.  Google sent a free replacement, but it wouldn’t make calls. We went through many layers of tech support,  chats, email, and phone calls. The phone kept saying “no mobile networks.” In the meantime, we  discovered a free app called “Hangouts Dialer.” With it, you can make free calls over WiFi. We’d already been using Google Hangouts, which brings our voice mail messages and texts inside Gmail. To get our phone working, Google sent us a physical SIM card to use instead of the “eSIM” we started with. This made us wonder:  “What’s an eSIM […]

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CHOOSING A NEW PRINTER

 A friend asked Joy to go with her to Office Depot to choose a new printer. That was an eye-opener.  You can get a laser printer from Hewlett Packard for less than a hundred dollars. The LaserJet Pro M15W takes up less than eight by 14 inches on your desk and weighs just eight pounds. Bob’s first laser printer cost $5,500, was gigantic and weighed about 50 pounds. That was black and white only.  Our current color laser printer, a behemoth from Okidata, cost around $550 and also weighs nearly 50 pounds. The quality is superb. The kicker for us is tech support 24 hours a day, seven days a week. When we had an HP printer and called tech support, […]

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APPLE SHINES

A reader writes: “I have an iPhone SE that’s not even two years old. Now it completely closes down, then will restart, but then goes down again.” She took her phone to a repair shop and the guy said it was planned obsolescence. That didn’t seem right to her, but she didn’t want to ask her service provider, AT&T, for help. In her experience, they upgrade you to a new phone automatically. We suggested she call Apple. “The person I spoke to was very helpful,” she said. “She ran diagnostics on my phone remotely and said I needed an update, which she then did. She showed me how to save my information to the cloud and made me an appointment […]

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EASY ON THE EYES

“Dark Mode” is all the rage on smartphones. It gives you a black background with white text and is easier on the eyes. You can get it on your Windows or Apple computer too, with these tricks. On Windows, hold down the Windows key, (looks like a flag), and tap the plus sign to bring up the Magnifier. Now hold down the “Ctrl” key and the “Alt” key at the same time and tap  the letter “i” for invert. Now every bit of text you see anywhere – in Microsoft Word, other programs or on the web – will have a black background. Unfortunately, pictures will have inverted colors too, looking like negatives. To see them normally,  toggle back by […]

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HOLDING ONTO AN OLD PHONE

If your iPhone is more than five years old, it’s no longer getting security updates. However, even older iPhones are less likely to be attacked than Android phones, according to Symantec Corp., for three reasons. First, Apple doesn’t release its source code to app developers. Second, owners of iPhones can’t modify the code on their phones. Third, there are more Android phones out there to hack: 52 percent of cell phones are Android phones, 47 percent are iPhones. If your Android phone is over three years old, it won’t get security patches, according to TomsGuide.com. To be safe, get the free app from MalwareBytes.org. By the way, those who use old-style flip phones instead of smart phones, such as Warren […]

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FAKE REVIEWS

Fake reviews are like fake news. Easy to generate, difficult to believe. There are Facebook groups offering you money to write a five-star review. A reporter from the website TheHustle.co wrote about a Chinese merchant who offered him $10 to to write a favorable review of an iPhone charger. It already had 3971 five-star reviews and was labeled “Amazon’s Choice.” “Isn’t this illegal?” he asked. “No, You will love,” was the reply. The problem got worse in 2015 when Amazon started wooing Chinese sellers. The number of products sold went up by a third and hundreds of thousands of new sellers appeared. Based in manufacturing hubs like Guangzhou and Shenzhen, they ship directly to Amazon’s warehouses. Steve Lee, Los Angeles-based […]

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THE RIGHT ANTI-VIRUS SOFTWARE

A reader writes: “My Norton anti-virus is coming up for renewal and  I’m thinking of trying to go for free with Avast anti-virus. Is that what you guys use and, if so, are you reasonably happy with it?” We’re not surprised that he thought we were using Avast,  because our last two mentions were positive. Avast won PC Magazine’s “Editor’s Choice” award in the freebie category. Techlicious recommends its cell phone app. But one of our readers said he got overcharged by Avast tech support. And our favorite tech guru said: “I have heard about this. Avast is outsourcing their tech support to scammers! Someone told me that they followed the support links from Avast only to get a scammer […]

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HACKED!

A reader writes: “I was hacked by someone claiming to be AVG (the antivirus people). I had to close 20-25 accounts. My bank said I was the third person to come in that day.” The state attorney general’s office told him to close all bank and payroll accounts. They’d seen the fake AVG ruse many times before. Best Buy’s “Geek Squad” took a virus off his computer and put new antivirus software in. But it took 12 days before he got his computer back. He felt like writing the hackers to tell them to bug off. “I want a SAFE way to tell them I’m not using them ever but I’m horrified to contact them at all,” he said. “I […]

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