APPLE SHINES

A reader writes: “I have an iPhone SE that’s not even two years old. Now it completely closes down, then will restart, but then goes down again.” She took her phone to a repair shop and the guy said it was planned obsolescence. That didn’t seem right to her, but she didn’t want to ask her service provider, AT&T, for help. In her experience, they upgrade you to a new phone automatically. We suggested she call Apple. “The person I spoke to was very helpful,” she said. “She ran diagnostics on my phone remotely and said I needed an update, which she then did. She showed me how to save my information to the cloud and made me an appointment […]

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EASY ON THE EYES

“Dark Mode” is all the rage on smartphones. It gives you a black background with white text and is easier on the eyes. You can get it on your Windows or Apple computer too, with these tricks. On Windows, hold down the Windows key, (looks like a flag), and tap the plus sign to bring up the Magnifier. Now hold down the “Ctrl” key and the “Alt” key at the same time and tap  the letter “i” for invert. Now every bit of text you see anywhere – in Microsoft Word, other programs or on the web – will have a black background. Unfortunately, pictures will have inverted colors too, looking like negatives. To see them normally,  toggle back by […]

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HOLDING ONTO AN OLD PHONE

If your iPhone is more than five years old, it’s no longer getting security updates. However, even older iPhones are less likely to be attacked than Android phones, according to Symantec Corp., for three reasons. First, Apple doesn’t release its source code to app developers. Second, owners of iPhones can’t modify the code on their phones. Third, there are more Android phones out there to hack: 52 percent of cell phones are Android phones, 47 percent are iPhones. If your Android phone is over three years old, it won’t get security patches, according to TomsGuide.com. To be safe, get the free app from MalwareBytes.org. By the way, those who use old-style flip phones instead of smart phones, such as Warren […]

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FAKE REVIEWS

Fake reviews are like fake news. Easy to generate, difficult to believe. There are Facebook groups offering you money to write a five-star review. A reporter from the website TheHustle.co wrote about a Chinese merchant who offered him $10 to to write a favorable review of an iPhone charger. It already had 3971 five-star reviews and was labeled “Amazon’s Choice.” “Isn’t this illegal?” he asked. “No, You will love,” was the reply. The problem got worse in 2015 when Amazon started wooing Chinese sellers. The number of products sold went up by a third and hundreds of thousands of new sellers appeared. Based in manufacturing hubs like Guangzhou and Shenzhen, they ship directly to Amazon’s warehouses. Steve Lee, Los Angeles-based […]

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THE RIGHT ANTI-VIRUS SOFTWARE

A reader writes: “My Norton anti-virus is coming up for renewal and  I’m thinking of trying to go for free with Avast anti-virus. Is that what you guys use and, if so, are you reasonably happy with it?” We’re not surprised that he thought we were using Avast,  because our last two mentions were positive. Avast won PC Magazine’s “Editor’s Choice” award in the freebie category. Techlicious recommends its cell phone app. But one of our readers said he got overcharged by Avast tech support. And our favorite tech guru said: “I have heard about this. Avast is outsourcing their tech support to scammers! Someone told me that they followed the support links from Avast only to get a scammer […]

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HACKED!

A reader writes: “I was hacked by someone claiming to be AVG (the antivirus people). I had to close 20-25 accounts. My bank said I was the third person to come in that day.” The state attorney general’s office told him to close all bank and payroll accounts. They’d seen the fake AVG ruse many times before. Best Buy’s “Geek Squad” took a virus off his computer and put new antivirus software in. But it took 12 days before he got his computer back. He felt like writing the hackers to tell them to bug off. “I want a SAFE way to tell them I’m not using them ever but I’m horrified to contact them at all,” he said. “I […]

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FREE TV

“Locast” brings TV over the Internet. Locast is low-cost. How low? How about free?  The TV people, namely CBS, ABC, Fox and NBC, are upset and are suing. They want to keep collecting the fees they get from cable companies. This follows an old business practice: If things aren’t going your way, sue somebody. It reassures the shareholders that you’re on the job and who knows, it might even work. The fees collected by the big networks amounted to $10.1 billion last year.   Locast brings you TV through an internet connection. So far, it’s available in 13 markets, such as Boston, Chicago and New York,  but it will be coming your way. It worked great on our TV, and we […]

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GETTING IN THE CAR WITH ALEXA

We thought it would be fun to have Alexa, the voice coming out of Amazon’s smart speaker, in our car. We have a 20 year-old car but bought an “Auto Echo.” Turns out our car can handle it. All we needed was the Nulaxy “Bluetooth Car FM Transmitter Audio Adapter” for $17 from Amazon. We plugged it into what us old-timers call the cigarette lighter, and then plugged our new Auto Echo into the adapter. If you have a newer car, skip the adapter. Plug in the Auto Echo with the included micro-USB cable and power adapter. Enable Bluetooth on your phone, and then turn on the ignition. For us, Alexa’s voice came on immediately. After a few taps on […]

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BYE BYE ROBOCALLS

A reader showed us a simple way to block robocalls. It’s built right into the phone.  “I am writing to you,” he says, “because I don’t understand why cell phone users don’t shut off robocalls. On an Android phone, just set it to ‘Do not Disturb.’ Then set it to accept calls from contacts only.” We knew about “Do Not Disturb” mode but didn’t know you could make an exception for contacts. That choice is right there when you tap “Settings,” “Sound,” and “Do Not Disturb.” On an iPhone, go to “Settings,”  “Do Not Disturb,” and tap “Allow Calls From.” From there, “All Contacts” is one of the choices.  The reader continues: “I did this a long time ago and […]

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HOW TO SPOT A SCAM

We got a doozy of a phone call the other day. The message said our account would be automatically debited $499 unless we called back to get the money refunded. So we did what we always do in such situations. We typed the phone number into a Google search. Sure enough, it was a scam. Interestingly when Joy bought Bob a new phone, the Pixel 3a, we got a spam call within ten minutes of activating the phone. So take note: They’re out there and they’re always gunning for you. Kid Version of Alexa Amazon’s smart speaker, the Echo and Echo Dot with Alexa inside, sometimes offers more information than kids can handle. Now there’s a “Kid’s Edition,” $70 from […]

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