PRINTER PROBLEMS

Over the years, companies have sent Bob Schwabach and me a lot of printers for review. We once lined up six of them and they were all clogged. After hearing from readers on this topic, I’m tempted to start a Cloggers Anonymous. “My sister has an Epson XP-446 that seems to have been clogging up since just after she bought it,” one guy wrote. “She doesn’t print much and suspects the printheads are clogging between uses. Is it worth buying the $25 kit to clean the heads or should I just get her a new printer? I am concerned it will just clog up again.” “You probably don’t need a new printer or a cleaning kit,” I told him. “You […]

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KABLOOEY

Bob’s three-year-old Windows 10 computer went kablooey. Joy attempted to bring it back and made it worse. So we turned to our master fixer, Kenny. Kenny has never failed us. If the problem is easy for him, there’s often no charge. You can find him on the web at HelpHelpNow.com. Here’s what happened before we thought to call. Joy tried a “system restore,” and it failed twice, with the two available restore points. Next she tried “Windows Recovery,” choosing the option to back up files first. It failed too. So she tried it a second time. This time, it erased all the files and still didn’t work. Kenny told us to hold down the power button while Windows 10 was […]

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MOVING UP IN THE WORLD

We’re moving to the highest floor in our apartment building. There’s less storage space but a great view. Do we want to take 300 CDs with us? No way!  We’ll use MusicShifter.com to digitize them. We hardly ever play CDs anymore anyway, because we’re too lazy to look through them. It’s easier to say, “Alexa, play Benny Goodman.” But that’s a shame because we’ve got lots of CDs worth playing. When was the last time we played the soundtrack for the movie “The Imposters” for example? Far too long ago. Digitizing solves that problem.  MusicShifter.com will digitize all your CDs onto a thumb drive for 69 cents a CD. When you get your drive back, full of music, there are […]

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DISCONNECTED

A reader said he bought his first smartphone ever for one reason: His flip phone will no longer work properly if the carrier drops support for 3G (third generation). This was news to us. Sprint already dropped its support in April in favor of 4G (fourth generation) and 5G (fifth generation). Verizon will no longer support 3G networks after December. AT&T will drop its support in February. T-Mobile is expected to drop support next year or the year after. If you buy a 3G phone from a company that has dropped its support, you can’t activate it. If you already have a 3G phone, it means no more updates. It also means dropped calls. That’s curtains for our old Jitterbug […]

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SIMPLY SIM

Joy’s Pixel 2 smartphone was blasted by a worker with a hose when she left it in a zip-up container by the side of the pool.  Google sent a free replacement, but it wouldn’t make calls. We went through many layers of tech support,  chats, email, and phone calls. The phone kept saying “no mobile networks.” In the meantime, we  discovered a free app called “Hangouts Dialer.” With it, you can make free calls over WiFi. We’d already been using Google Hangouts, which brings our voice mail messages and texts inside Gmail. To get our phone working, Google sent us a physical SIM card to use instead of the “eSIM” we started with. This made us wonder:  “What’s an eSIM […]

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HACKED!

A reader writes: “I was hacked by someone claiming to be AVG (the antivirus people). I had to close 20-25 accounts. My bank said I was the third person to come in that day.” The state attorney general’s office told him to close all bank and payroll accounts. They’d seen the fake AVG ruse many times before. Best Buy’s “Geek Squad” took a virus off his computer and put new antivirus software in. But it took 12 days before he got his computer back. He felt like writing the hackers to tell them to bug off. “I want a SAFE way to tell them I’m not using them ever but I’m horrified to contact them at all,” he said. “I […]

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PORTABLE APPS

If you need to use a hotel computer, but are worried about getting hacked when you do online banking or email, consider bringing a thumb drive or memory stick with a portable app for web browsing. With a portable version of Google Chrome or Mozilla Firefox, free from PortableApps.com, you can use a borrowed computer with ease. No one will ever know you were there. Just plug in your USB drive and go. It’s All in the Algorithm Nobody acts their age anymore. In fact, “We Are All the Same Age Now” is the title of a new book by data analyst David Allison. A recent survey of 100,000 people in the U.S. and Canada shows that the old demographic […]

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EH? SPEAK UP!

Joy’s totally nuts about exercise classes and once found herself trapped in a place where the music blasted so loudly that the instructor had to scream over a microphone. She should have left immediately. The tiny hairs in your ears lay flat when assaulted by noise. Like good soldiers, they bounce back– if they’re not insulted too often. After awhile, they can’t bounce back anymore and you have hearing loss. A loud rock concert — 110 decibels–  gives you permanent hearing loss after just a minute and a half, according to HowToGeek.com. An NFL game or a noisy bar gets up to 90 decibels of sound, and will cause hearing damage after a couple of hours. If you want to […]

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SLEEP TIGHT

A reader wrote to say his bed no longer communicates with the Internet. It’s a modern problem. He and his wife have a “Sleep Number” bed with “Sleep IQ” sensors that tell them how often they toss and turn, how they’re breathing and what their heart rate is. This baby costs anywhere between $499 and $5,199, depending on the model. Some models raise the head of a snoring spouse, saving their life and marriage. They also warm feet, and offer “zero gravity” positions. This prepares you for your next trip to the moon. Our reader’s first Sleep Number bed was so great he bought a second and then a third. When the new one wouldn’t connect to the web, however, […]

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COMING CLEAN

A cell phone has 10 times more bacteria than most toilet seats, according to scientists at the University of Arizona. We got on this because Joy got an antibacterial box for her cell phone, the second one we’ve been sent in a few years. The first one was a royal pain to use, which made her turn to soap and water, which of course killed the phone. Yes, we know phones are  waterproof now, but they weren’t then. Reminds Bob of his first video tape player, a Japanese model which came with a manual advising the user to avoid turning it on underwater. Good thinking. Despite the soap and water hazard, the name of this gadget is “PhoneSoap Go.” It […]

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