A reader says he uses the free LibreOffice as a Microsoft Word equivalent, but wishes he had an “extended clipboard.” That’s a program that lets you keep copying items from the web or elsewhere without losing the first thing you copied.

He writes: “If I can’t find some program or add-on that will let me send 10-20 items to a clipboard to then mass paste to a Word document or spreadsheet, looks like I will be forced to buy from Microsoft. Prior to Windows 10, I had been using Office XP Pro for many years on all my computers. Any suggestions?”

We suggested “Comfort Clipboard,” free for 30 days and then a one-time charge of $20. The reader says: “I gave it a good workout over the last two days. We are changing our electric company and I highlighted enough stuff from web pages and PDF files to fill six pages of a document. If there was something I could not highlight, I was able to use PrintKey, a 20-year-old (screen capture) program, to select what I wanted off a web page and send it to the clipboard. Unlike the Microsoft Office clipboard, Comfort Clipboard does not appear to have an overall size limit in terms of megabytes, and is not limited to 24 items.” It was such a good program he decided to buy it.

If you have a Mac, you might like the free version of “Alfred 3,” from Unlike Comfort Clipboard, it doesn’t just save text, it saves web links as well. Another alternative is the free “Ditto Clipboard Manager” for PCs. It saves text and web links, and is activated when you press the “Ctrl” and tilde key.

Glitter Girl Shoots Again

Photo courtesy of

Though we wrote about this last time, we didn’t feel we did it justice. A 13 year-old girl named Jordan Reeves was born without a left arm. So she worked with an engineer from Autodesk to create a 3D-printed prosthetic arm that shoots glitter.

All of this reminds Bob of a story from almost 50 years ago. The setting was a fast-draw contest in Tucson, one of those strictly-for-fun events that tourists get a kick out of. Everybody had an equal-weight gun and drew and fired, the winner being the fastest. The winner was a 15 year-old girl. She drew, fired, and hit the target in three-tenths of a second. Take that, Wyatt Earp.

Internuts is one way to get a free vacation. Stay in someone’s house and look after their pets. It costs $79 a year to join, but competition is stiff for coveted travel destinations. Popular house-sitting destinations include the U.S., U.K., Canada, France, New Zealand and Australia. If you’d rather hire a house sitter than sit, that also costs $79 a year. All sitters are verified through criminal background checks and other means. helps you build better Spotify playlists. Spotify is an online music service that plays just about any song you request. It’s free if you don’t mind ads, otherwise $10 a month. has interesting articles on art. We learned about an 85-foot tall sculpture, the meaning behind a Norman Rockwell painting, and books that really teach you how to sketch.

Still Time to Panic

There’s always time to panic. Well, usually, anyway.

We were traveling when our Chromebook went on the blink. It seemed obvious we needed a computer to write the column, so Joy rushed to Office Depot and bought one.

Our $200 Acer 14 Chromebook was stuck in an infinite loop, playing the same maddeningly loud six-second riff from the Nutcracker suite. Bob thought it might be because Joy left it on a vent in our hotel room, with the heat on. In any event, Joy rushed off to buy a replacement.

She came back with a 4.5-pound Windows monster that cost $625. She didn’t realize how spoiled she was by the lightness of the three-pound Chromebook. On the Chromebook, it was easy to do all our writing using Google Docs, which is similar to an old version of Word. So there was really no reason to buy another Windows machine, except nostalgia. We can get back to our favorite Windows programs when we’re back home on our desktops. But for traveling, a Chromebook is hard to beat.

Just when we were thinking that, Joy plugged in the Chromebook, which had finally run out of battery life and stopped playing the maddening tune. It sprung back to life easily. Remember: There’s always time to panic.

Hospital Gifts Revisited

In a recent column, we mentioned that you could use Amazon to send gifts to people in the hospital, with no delivery charge if you’re a Prime member. It turns out it’s more complicated than that.

We asked the hospital concierge what happened to the gift we sent and they said it went to the dock. Joy asked where the dock was, and went on a wild goose chase through various basement hallways. She saw the waste department, the engineering department, the Fed-Ex office, everything but the dock. After giving up, Amazon sent a note that the item had been returned and our account would be credited. In other words, they failed to deliver.

Student Hackathon has team competitions for high school and college students. For a $35 registration fee, students work on real-life security issues. For instance, they help police crack passwords to access a hacker’s computer.


We were invited to preview the first-ever wearable tech exhibit at the Museum of Science and Industry in Chicago. We came. We saw. We were disappointed.

Self-lacing shoes got our attention right off. Nike’s version of Marty McFly’s “Back to the Future” shoes worked fine in the exhibit but aren’t playing well in the rest of the country. As the Washington Post reported recently, at least one user said his shoe lost connection to the Internet and wouldn’t lace. He couldn’t tie it manually because the shoe’s software was buggy. Pushing onward, Nike will come out with shoes that collect information about your athletic performance.

In another part of the exhibit, we saw the late actress Marlene Dietrich’s 1950s tech vision. Dietrich imagined a future where dresses glowed. A company called ElektroCouture made a version of the dress she described to a designer. It uses 151 LEDs, 313 flowers and 2,371 crystals. It switches light patterns to match Dietrich’s songs.

Also on view was the “Gravity Jet Suit,” by Richard Browning, CEO of Gravity Industries. The suit cost $440,000 to make, and you can see a video of Browning in it on YouTube if you search on “Real-Life Iron Man Sets New Flight Speed Record.” It set a speed record for a device of this type. It goes 32 miles an hour.

Ray Girl

A 13 year-old girl named Jordan Reeves worked with Sam Hobish of Autodesk to design a 3D-printed prosthetic arm that shoots glitter. With her mom, she founded the nonprofit “Born Just Right.” Reeves shared her glitter cannon at MakerFaire and TEDx. She was born without a left arm but now considers herself a superhero cyborg.

Sensors for the Blind

SpiderSense” is a jacket that helps the blind see. It has 12 sensors, vibrating to let you know if you’re getting near something or it’s getting near you. It could also be used by soldiers in areas of low light or heavy smoke.

Skin Talk

Tattoos on the skin will allow you to dial your phone, turn on music, and play video games. Microsoft and M.I.T. developed the system called “DuoSkin.” The tattoos are electronic circuits which last for months on non-skin surfaces.

as a self-lacing shoe.

Texting on the Computer Instead of Your Phone

Away from home for two weeks, we’ve had an unusual number of text messages on our phone. Frankly, we can’t stand typing on the phone screen. If it bothers you too, here’s how to see your text messages on your computer instead of on the phone and respond to them with a full-sized keyboard.

For Android phones, go to on your computer. Then on your phone, tap the Messages app, then tap the three vertical dots in the upper right corner. Now choose the menu item “Messages for Web.” And, while still on your phone, tap the blue link that says “QR Code Scanner” and point your phone at the big QR code on your computer screen. The code is scanned automatically and all messages are copied to your computer screen.

On an iPhone, go to “Settings,” then “Messages.” Toggle on iMessage, then tap “Text Message Forwarding,” and choose the computer or tablet you want to use. For more detailed info, search on the phrase “How to Send a Text Message From a Computer.”

Reader comment

We recently wrote about cell phone batteries, noting that you could leave your phone plugged in all night without harm. It would take two or three years for a phone’s capacity to drop by as much as 20 percent. Yet the average person gets a new phone before this happens. A reader wrote:

“Just read your article on cell phone battery life, so I was curious as to how old the battery is in my Samsung Slider. The date code on the Samsung battery is April, 2012. I guess I need to have a birthday party for it next month.” We hope he invites all the other batteries in the neighborhood.


Our friend Betty said we sent her a virus by email and her iPhone was hacked. Gosh, we hope it wasn’t us. But she’s right that even iPhones are vulnerable.

One way to protect yourself is with “McAfee Mobile Security & Safe Web VPN,” for Android or iPhone. It will tell you if a public Wi-Fi spot is risky, cloak your identity, and stop you from clicking on malicious links. There’s a seven-day free trial, then it’s $10 a month for most features.

To uninstall McAfee and try another app, we disabled McAfee’s administrative privileges in “Settings” after first Googling how to do it. But the subscription itself wasn’t canceled until we opened the Google Play store on our Android phone, tapped the three lines in the upper left, tapped subscriptions, tapped “McAfee” and “cancel.” To cancel a subscription on an iPhone, go to “Settings,” then “iTunes & App store,” then “subscriptions.”

Another option is “Sophos Mobile Security.” Unlike McAfee, it doesn’t offer a virtual private network (VPN) to conceal your identity, but it’s free. Sophos prevents you from tapping malicious links or going to fraudulent sites on the web. Many of its advertised features, however, like the ability to filter text messages or block calls, did not work on our phone. We got the message that Google, in the interest of our privacy, does not allow apps to access texts or calls. Nor did Google allow Sophos to remotely lock our phone for us, since Android phones already have this feature built in.

If you just want a “VPN” to protect your identity, it’s coming soon to the mobile version of Opera, and is already on the PC, Mac and Linux versions. Opera is a web browser that competes with Google Chrome, Firefox, Safari and others. It has 320 million users. They just announced they’re rolling out an update that will include the VPN in its mobile browser for Android. A VPN for iPhones hasn’t been announced.


One of the best pieces of advice we ever got was: “Read the comments following a review.” Not only are they enlightening, they’re entertaining.

Take the screen-protector review we read at The reviewer said he couldn’t get a screen protector on his iPhone without a massive bubble under the surface. So he bought one at an Apple store for $40, because it came with free installation. We see his point. We’ve never installed a screen protector without leaving bubbles. But in the comments, the readers dumped all over the reviewer.

One guy said this is “not your ordinary dumb, this is some special kind of dumb. I call it ‘iDumb.’” Another pointed out that you could go to a mall kiosk and pay $20 for a screen protector. If they don’t apply it right, they give you another one for free. A third pointed out that many Android phones come with their own screen protector. Or you could buy three for around $12 on Amazon and screw up two of them.

Who even needs a screen protector if you have a phone case? Doesn’t gorilla glass do the trick? The consensus is that if your phone is older than five years or you go to the beach a lot and let sand grind into the surface, then you may need one.

Fake Facebook

We thought our friend Leota was texting us on Facebook Messenger. The message said: “I’m so glad to see you online. Want to connect?” We said sure, and the next thing we knew, we got an ad from Publisher’s Clearing House.

It sounds like a spammer had hijacked her account. If this happens to you, go to Facebook on your computer, tap the triangle in the upper right and click “settings.” From there, choose “Apps and Websites.” If there are any apps you are unsure of, check the box next to them and then click “Remove.” If you receive a text that looks phony, don’t click on it.

True or False?

TrustedNews” is a free extension for users of the Google Chrome web browser. It tells

you whether the site you’re on is misleading or not. We tried it on sites on both ends of the political spectrum. On the right, Fox News, RedState and Breitbart were labeled “biased” but National Review, New York Post and Washington Times were “trustworthy.” We searched in vain for a left-leaning site labeled untrustworthy. Mother Jones, The Nation, The Progressive and others were said to be reliable. Could the TrustedNews extension itself be biased?

According to a University of Missouri Journalism Institute survey, the most trusted news sources in the U.S. include The Economist Magazine, public television, Reuters and the BBC. The least trusted are Occupy Democracy, Buzzfeed, Breitbart and social media. The survey polled 8,278 people who read news online from 28 U.S.-based organizations. The respondents leaned toward the liberal side of the spectrum.

Hospital Gifts

It’s so expensive to send flowers or gifts to someone in the hospital, that we rarely do it anymore. But we’ve just discovered you can use Amazon for that, and get free shipping too, if you’re a Prime member.

Joy used it to send a $7 sleep mask to a friend at a hospital, something sorely needed for afternoon naps. It made a much better gift than most things. All she had to do was send it to the person, in care of the hospital, with the room number included in the first line. It works for flowers too.

Why Does Ink Dry Up?

A reader wonders what to do to prevent printer ink from drying up in less than a year. If you don’t print often, the ink clogs.

Fix a dry cartridge by running the printhead cleaning option, which is described in the manual. If that doesn’t work, try dipping a cotton swab in warm water and pressing it on the part of the cartridge where the ink comes out.

StinkyInkHub, a helpful site, notes that if the ink dries frequently, you should get a better printer, the kind where the printhead is built into the ink cartridge. That way, when the printhead dries up, you just replace the cartridge, with no risk of damaging the printer.

A Bellyful

A reader writes: “I’m an 80 year-old man and I’ve had a bellyful.” He’s referring to tech support over the phone. “They can’t understand me because I’m a dinosaur when it comes to computer lingo. And they’re imitating squirrels when they talk.” We’ve noticed it too. Sometimes Joy calls tech support for her friends, since otherwise they’d have no clue how to follow the instructions.

We find it easier to use online chat on company websites, rather than talk on the phone. At least you can read what they’re saying. If in doubt about the help you’re getting, hang up or start a new chat session. You’ll usually get someone else the next time. In our experience, a cheap phone service like TracFone may have the worst tech support. So if you’re not tech-y, use a product like the iPhone, or a service, like Consumer Cellular, that’s rated highly for hand-holding.

Numbers Report

Which city has more stores that accept Bitcoin as payment? According to Investopedia, San Francisco is number one with 177 locations, followed by Vancouver, Amsterdam, and Ljubljana, Slovenia. Zurich, Tel Aviv and Tampa, Florida round out the list of the top seven. The top six all have Bitcoin automated teller machines.


Some people have told us they’d never buy a smart speaker with Alexa, because they don’t want to be spied on. If you already have one, and are a bit worried that all your questions to the device have been recorded, here’s how to erase them forever.

In the Alexa app, go to “Settings” and then “History.” You can delete the recordings one by one. Or if you want to delete them all in one fell swoop, open a web browser, such as Chrome or Firefox, and search on the phrase “Amazon manage my content and devices.” Then click on “Devices” and on the three dots to the left of your Echo or Echo Dot. Click “Delete Voice Recordings.” However, these recordings are used to improve voice recognition, so we opted to leave them alone.

Later this year, “Alexa Guard” is coming to all Echo Devices. It will listen for any problems in your home, such as a smoke detector, a siren, or a clumsy burglar dropping something. After recording the noise, it will send you an audio clip so you can hear for yourself and decide whether or not there’s still time to panic.

A Vanity Press For Movies?

Getting your script turned into a movie looks impossible. We recently got a pitch from TaleFlick, an outfit that selects the best scripts using an algorithm.

The catch? It’s not free. It costs $88 to submit your manuscript. After the algorithm sorts through everything, people at TaleFlick go over what remains and choose a few to submit to producers.

So far, every optioned book was turned into a movie by TaleFlick itself. This immediately made us think of vanity presses, which will publish your book if you pay for it.

One of their movies is “Marjorie Prime,” starring Geena Davis and Tim Robbins, about a forgetful woman with a new companion who looks just like her dead husband. We saw it at Amazon but the trailer was too creepy for our tastes.

Downloading Amazon Videos

A reader needed help downloading an Amazon video to his phone. We suggested contacting Amazon tech support, but it’s not easy to find the link. Here’s how.

First go to on your computer. Scroll to the bottom right of the page, and click “help” in tiny print. Scroll to the bottom again and click “Contact Us” under “Need More Help?” Click on the tab that describes what you need help with, whether it’s an order, a device or digital content. Once you choose the description that fits your problem, you’ll have an option to phone or chat on the screen through text messaging. We like the text option because it gives Amazon information to start with and because Joy is a fast typist. It’s also nice to get a transcript of the conversation.

In a chat, Amazon tech support told our reader that to download a movie, rather than just stream it, he needed the free “Amazon App Store” app from, which is only available on phones and tablets, not computers. Once he had the App Store installed, he had to download the “Amazon Prime Video app” and choose a movie. It costs $99 a year to become a Prime member. There are a number of benefits, including free shipping and movies to download or stream. There are lots of free movies. Our reader wondered if you needed to be a Prime member to use the Prime app. You don’t. He paid $2 an episode to download the show “Flipping Ships,a kind of fixer-upper show for boat fans.


  • has a list of “the most bizarre items forgotten by Uber riders.” They include a baby Chihuahua, a tuxedo for a small dog, a full-set of 18 karat gold teeth and a photo of a New Year’s kiss, among others.
  • gives you trends in car buying. The top used car for 2018 was the Toyota Camry, followed closely by the Honda Civic. Minivan sales are in a slump, though the Kia Sedona is up over nine percent this year.
  • has an article titled “How to Camp with Your Dog.” One tip: Bring a long leash and a stake. You won’t want to hold your dog’s leash the entire time. Another tip: Get a medical check-up first, to be sure Fido is fit.

App Happy

“Space: Break Cell Phone Addiction, Stay Focused” is a free app to help you get off the phone. It sends an alert when you’ve overdone it. Your screen dims. If you want to be able to call and text as much as you want without bumping up against your limit, you can tell the app not to count calls and texts in the total.

And then, of course, there’s the free Hoopla app, which we’ve mentioned before. It lets you stream videos, books and audio books for free. Naturally, it’s popular and libraries sometimes have a limit. We notice the limit resets at midnight. Night owls rejoice.

Tech Books

An Italian friend of ours has several patents on automating chicken coops. (Somebody has to do it.) His interest began as a teenager when he played around with circuits back in Parma. Here are the kind of books that would help a tinkerer today, young or old.

  • “A Beginner’s Guide to Circuits,” by Øyvind Dahl, $18 from guides you in several projects such as: a touch-enabled light switch, a digital piano, an alarm that buzzes when it detects light, a night-light that turns on automatically when it gets dark, and five others.
  • Learn Robotics with Raspberry Pi,” by 18 year-old author Matt Timmons-Brown, creator of the popular Raspberry Pi YouTube channel. The book shows readers how to program their own robot from scratch using a $35 Raspberry Pi microcomputer and Python coding.


Are you better off using an online photo service like Shutterfly or doing it at home?

If you count the pennies, Shutterfly wins. Ink and paper in bulk cost around 12 cents per photo, the same as Shutterfly. But that’s not counting the cost of your printer, and the annoyance of paper jams and hassles. Possible further problem: the ink can dry up and clog the printer if you don’t use it much. We once lined up six printers that had clogged because of infrequent use.

If you need a print immediately, places like Walgreens and CVS will let you pick up your photos a few hours after you order them. We use our printers, an Okidata laser and a Canon inkjet, mainly for Joy’s homemade greeting cards and Bob’s stock analyses.

Talking to Your Printer

Continuing along the printer line: Have you talked to it lately? If you have an Epson EcoTank, WorkForce or Expression Printer, you can talk to your printer, using Amazon’s Alexa, iPhone’s Siri or Google Assistant.

Install the free Epson iPrint app and you’re good to go. You can ask it to print a photo for you or tell you how much ink you have left. If you’re the creative type, ask it to make graph paper or ruled paper, colorful stationary, scrapbooks, calendars and seasonal designs. If you have an all-in-one, a combo printer and scanner, you can ask it to scan and print.

We’re impressed by the Epson EcoTank printer. The cost, around $350, is higher than an ordinary printer, but you save money in the long run. It comes with enough ink to produce 11,200 color pages, or 14,000 black and white. That’s equivalent to 30 ink cartridge sets, or $1500 in ink value. The catch is once the ink is in the printer, it only lasts a year, so this is for heavy users. Bob once listened to a doctor complain endlessly about his ink costs.

Job Trends lists 500,000 freelance jobs around the world and reports on trends. These days, the hottest jobs are in web development, digital creative skills, and social media. People who know how to use Adobe Photoshop are consistently in demand.

Jobs for math wizards fell 31 percent over a three-month period. And jobs for experts in Mathematica and Matlab, two software programs, dropped 34 percent. Jobs in statistical analysis dropped 26 percent. Around 1,948 math openings are listed.

You Oughta Be In Pictures

We’re still enchanted with Corel Video Studio, but it’s $100. How about free video editing?

We just found a new program called “Rocketium.” It lets you make a video online in a couple of clicks and share it by email. The catch is the free version only gives you three videos a month and there’s a small “Made with Rocketium” logo at the top of every screen. But if it’s just for family and friends, they probably won’t mind the branding. You can combine video clips with captions into a single movie.

In five minutes, Joy made a video for her nephew’s birthday, with her own voiceover and music. It was the easiest creation process we’ve seen. It starts with a pre-made video with Rocketium’s own clips and text. You replace them with your photos or videos and your own text. You can edit each photo right there and make the text as jazzy as you wish. A chat window opens up with a representative to answer your questions as you go along. You can get rid of their logo and make up to 20 videos a month for $40 a month. Both versions give you a library of templates to make your video look like a pro’s.


  • 33 Useful Kitchen Tricks That Will Save You Hours.Search on that to find a YouTube video with tricks that made Bob say: “Should we get a deep fat fryer?” Fortunately, that only applies to one or two of the tricks. Learn how to make perfect potato wedges, chicken satay or shishkabob marvels, cucumbers as pretty as butterflies, and so on.
  • For a $12 fee, this site will tell you if someone died in the house you are considering buying. This is actually pretty common, since it’s often the reason the house is for sale. In many states, realtors do not have to disclose this information. The report also tells you whether there was a fire at the house, a meth lab or a sex offender. It also gives you an estimated value of the house.

Battery Myths

According to most experts we’ve read, it’s OK to leave your phone plugged in all night.

But AccuBattery, which makes a free Android app for checking your battery health, told us that charging a phone beyond 80 percent is hard on the battery. Because of their advice, we’ve been using a “Mechanical Timer” to shut it off after a couple of hours.

According to Apple consultant Chuck Rogers writing on, the thing you need to be concerned about is cycles. Your iPhone battery is 80 percent as good as new after 500 cycles. A cycle, he says, is one full discharge followed by one full charge. For most users, that’s two to three years of use, whether you leave it plugged in or not. If you are like most smart phone owners, you will be getting a new phone after two or three years. That’s why, he says, It Does Not Matter!”

But there are battery dos and don’ts. For instance, don’t charge your phone in a public charging port. We did that once at the airport. It’s possible that hackers could access your emails, texts, photos, and more. Bring your own portable phone charger. These are small and cost about $15 to $30.


The first time we used a Macbook Air, moving our finger on the trackpad caused the screen to jump around like mad. So-called “gestures” can whisk you away to a new place, shutting down whatever you were working on. Recently, a friend complained of this too, so we looked up the solution.

These gestures are amazingly abundant on the Mac and are supposed to offer you alternative ways to interact with your computer. But if you find them as annoying as we do, here’s what to do:

First, click on the Apple logo in the upper right of your screen. Then choose “System Preferences.” Click “Trackpad.” Note the three tabs, including “More Gestures.” Click a tab to see what’s under that category, and put a check mark next to anything you don’t want. There are 14 of them. Only a programmer would need that many.

Making Movies

By Brad Barton

No matter how you look at it, Corel’s $100 program, “VideoStudio Ultimate,” is for serious video tinkerers. It comes with “FastFlick,” a separate program. FastFlick makes a professional-looking movie out of your photos and video clips in a couple of clicks, using music, frames, transitions and background effects.

Joy made a charming video of family photos through the years. But when she looked at it later, there were adjustments she want to make. For instance, she wished it had more captions. So she opened up the movie in VideoStudio Ultimate. That’s where things got confusing for those of us used to simple, free programs, like Google Photos. VideoStudio Ultimate is really powerful. You can make video run backwards, or do the kinds of things you see in professional movies. Among the new features, you can turn a 360 degree image into what’s called a “tiny planet.” The whole environment turns into a ball with people walking along the outside. Or you can make a rabbit hole, looking at what you would see if you were a rabbit in its burrow.

Fortunately, the program comes with ten days free training from After that, it’s $8 a month. The guy who does this tutorial is fantastic. You could follow him even if you’d never used a computer before, but somehow it’s not dumbed down either. In the quick start video, he shows you a lot of features we never knew were there, like the ability to do screen captures or create your own music from various mixes. This is definitely pro level.

Free E-Books from Barnes and Noble

A long-time reader tells us that he finds a lot of free mystery and suspense e-books from Barnes and Noble online. He reads them on the free “Nook” app. By the way, you don’t have to own a Barnes and Noble tablet to use it. We  installed the Nook app on our Android phone and Joy downloaded an old favorite, “David Copperfield” and a book about the War of 1812.

The reader finds his freebies by Googling the phrase “Free mystery books Barnes & Noble.” He notes that he gets a wider selection than if he goes to Barnes & Noble and types “Free mystery books.” We left out the word “mystery” and noticed many categories off to the left, including humor, current events, crime and suspense.

TV issues

A reader told us he recently switched from AT&T Uverse to AT&T Direct TV. Direct TV is cheaper. So we wrote back and said, “How’s it going?”

“Since we live in ‘Tornado alley,’” he wrote, “I like Uverse because we can follow the storms. With Direct we lose the signal when they are upon us so I have to go out back, look at the sky from my back porch.  Been scary a few times.” (His house was nearly demolished.)

Besides the signal loss, here’s another problem he had with Direct TV: If he changed the channel, it would pause for a few seconds. So he’d hit the button again, and when it finally woke up, it jumped two or three channels. His wife suggested he change the batteries. Bob and the reader both believe this is a universal principle; wives will always suggest changing the batteries. In fact, every time there’s a problem with the remote, Joy suggests changing the batteries. So we do it and she swears it works. Bob disagrees. In any event, after several days, the reader writes, “I had a Eureka moment and unplugged the power to the boxes and counted to 20. Problem solved.” Lesson: If in doubt, unplug and re-plug. We recommend this practice. It teaches the equipment who’s boss.

Annoying Pop-Ups on Your Phone

Another reader wrote that his phone was plagued with pop-up ads. For three months, he visited the AT&T store  to inquire. He shut off all notifications and still got ads. The ads made it almost impossible to carry on a conversation, since they covered the whole screen, and sometimes you had to use the onscreen keypad to tap your choices.

On his last trip to the store, a 15-year-old kid in the store heard his complaint. The AT&T people were telling him there was still one more notification he should turn off, though they couldn’t find any. As he was getting ready to leave, the kid asked for his phone. Shortly afterward, he said, “I fixed it.” The culprit was a free flashlight app from the Google Play store. The kid told him he didn’t need the app, there was a flashlight built in. All the ads were coming from the one app. Problem solved. He was reminded of the quote:  “If the product is free, you are the product.” Second rule: Look for the nearest 15-year-old kid.



A reader writes that his daughter signed up for “Hulu Live,” dropping her cable TV. What do we think?

It’s $40  a month for more than 60 channels. Similar services include YouTube TV, Playstation Vue (no Playstation required), Sling TV, and DIRECTV Now. They’re all about the same price except for Sling TV, at $25 a month, which we haven’t had a good experience with.

We currently pay AT&T $167 a month for TV. So we’re trying out the seven-day free trial of  the $40 a month Hulu service. So far, it’s OK, not great.

Hulu Live brings us our live favorites: Wheel of Fortune, Jeopardy and 60 Minutes, as well as sports. It also has our favorite movie channel, Turner Classic, and half a dozen others we sometimes watch. We like the Smithsonian Channel, also included, and the History Channel. Bob’s favorite, TVG, for horseracing, is not included. We’d have to pay extra for that, through the Roku Express stick we plug into the back of our TV.

To use Hulu or one of the others, you need a way to stream channels, but there are lots, besides the Roku stick or Roku TV. There’s Amazon Firestick or Amazon Fire TV,  Android tablets or phones, iPhones or iPads, PCs, Macs, Google Chromecast, Xbox 360, Xbox One, and some Samsung and LG smart TVs. The cheapest add-on option is  $25 for the Roku Express.

But it turns out, a cheaper way to go is to complain. We have mixed minds about this. When we needed technical support, the AT&T guy spent almost two days helping us through our problem and there was no charge. But the fact is, AT&T service is expensive, and there’s a lot of competition out there. So Joy went onto their site to ask about dropping cable TV: what they dropped was the price. The new price will last a year, just like last time we tried it, then  go back up. We forgot to inquire last month, so we’re currently paying $197 for TV plus Internet. But after  clicking “chat” on their website, and asking about it, they dropped the total to $122.

The catch is: If we drop TV service from AT&T, they’ll charge us more for the Internet, $50 a month instead of $30. Adding that to the $40 Hulu bill, would come to $90, and leave us with only a $32 a month savings.

This reminds Bob of the early days for computers, back when there were brands like Kentucky Fried Computer, NBI (Nothing But Initials), and other forgotten labels. As a marketer we know pointed out back then, stores weren’t going to carry half a dozen brands of computers. And they haven’t. Similarly, we’re not going to see half a dozen alternatives to cutting the cable. Joy disagrees. But she’s not quite ready to jump on the Hulu ship either.


  • 50 Greatest Pieces of Classical Music on Spotify.” Search on that phrase for a great playlist. If you sign up for a free account at, you can get get hours worth of music that others have carefully curated. Search on whatever phrase you like, such as “50s Party on Spotify.” After you click on the result and it opens up in Spotify, click “save to library.” If you need to listen away from a Wi-Fi connection, there’s an offline mode.
  • 4 year old Russian girl stuns crowd by speaking fluently in 7 languages.” Search on that phrase for something remarkable. This little girl is brilliant. She converses without an accent, answering questions from seven different people in Russian, English, Arabic, Spanish, French, German, and Chinese.

Precious Voice Mail

One of Bob’s voicemails for Joy is too good to delete. But if she ever gets a new phone, it won’t be there. Here are a couple of ways to record voicemails to your computer and elsewhere.

If you have an iPhone, you can back up your voicemails to your iCloud account. Search on “How to Transfer Voicemail Messages Between Two iPhones” for instructions. Or tap the share button on a voicemail and email it to yourself.

Android users can record their voice mails with “Keep,” an app that comes with the phone. Email the recording to yourself for safekeeping.

Another way to go is to use the free program “Audacity” for Mac or PC, from or Some cell phone services, like Google Fi, automatically save all voicemails for free on your private website space. That’s where Joy found Bob’s old voicemail. (Click “Google Voice” at the bottom of the page at Others charge you $3 a month for that. So does “YouMail.”

Wrestling with Python

At the dawn of the computer revolution, Joy took programming classes. She was never good at it. A big problem was typos. Make one error and the whole program is blown. But thanks to a new book we got in for review, she’s discovered the magic of “Python.”

Learning the Python  programming language is as essential to today’s young as knowing math, say some experts. Whether or not that’s true, Python is a huge improvement over any we’ve tried. If you  make a mistake, it highlights the error in red and suggests what’s wrong.

In “Math Adventures with Python;” $30 from NoStarch Press, author Peter Farrell uses Python to crack secret codes, create fractals, and generate virtual sheep that graze on grass and multiply, among other projects. We also tried out “Python Flash Cards,” by Eric Matthes. If you’re curious about Python, take it for a spin by downloading the program for free from



Recently we told you about a Google quiz from It lets you know whether you’re good at spotting hacking attempts in your email. Even so, we almost fell for one ourselves.

We got an email that seemed to be from AT&T, telling us: “You recently talked with someone at AT&T or told us online you forgot your User ID.” It listed our user ID and links to going paperless, setting up auto-pay, or getting AT&T news. All of that looked exactly like a standard AT&T email. It even listed the correct phone number for AT&T.  We called it up and the rep said the email was a phishing attempt. She warned us not to click on anything.

But it’s safe to right-click a link and paste it into Word. When we did that for each link, they all had a phony address in common:, with a long trail of characters after that. Joy accidentally went to when she just meant to Google it, and it looked like the kind of site a beginner would create 20 years ago. The real AT&T address is

Phone Fun

Here are some fun and useful things to try on your iPhone with its latest operating system, version 12. (Android tips later.)

  • Do notifications drive you crazy? You’re in the middle of something and your phone sounds off to tell you the latest news from Zanzibar? Swipe right on the notification and choose “manage.” Then choose “Deliver quietly.”
  • Can’t remember what the doctor said? That’s OK. He doesn’t remember what you said either. Record it. Tap “voice memo,” and hit the record button. Back it up to your private space on iCloud by going to “Settings” and tapping your name. Then tap “iCloud” and “Voice Memos.” Toggle it to the “on” position.
  • Change Siri’s accent to Irish or South African. Go to “settings,” tap “Siri and Search,” then “Siri Voice,” and choose.

Android users who are bothered by the constant ping of notifications can tap “Settings.” Under “Sound,” choose “Default Notifications.” Then choose “My Sounds,” select “None” and “Save.” That silences them all. If there are apps you want to hear from, go to “Settings,” “Apps & Notifications,” and make adjustments. For example, in “Messages,” tap “Notifications,” then  “Default,” “Advanced,” and “Sound.” We like “Gentle Gong.”

To change the voice of Google Assistant, a free app on your Android phone, tap and hold the Home button on your phone, click the funny symbol on the right, click the three dots in the upper left, choose “Settings,” tap “Assistant” and then “Assistant Voice.” Tap the voice you like best. We chose “British Racing Green.” (By the way: It’s called that because it is the color assigned to cars from Great Britain in international races.)

To make a voice recording on an Android phone, tap the “Keep Notes” app, which is located in the “Create” group. Under “take a note,” tap the microphone and blast away. That note can contain thousands of words. The app does transcripts too. But we also like the free apps “Smart Recorder” and “Otter,” for either Android or iPhone.

Password Check

Recently, we mentioned a website,, which tells you if any of your passwords have been stolen. Unfortunately, if it says yes, you have no idea which one it was or when it happened. Now Google offers a free extension for Chrome users called “Password Check.” It alerts you before you enter a bad password.

Get Password Check free from the Google Chrome webstore. Once installed, every time you sign into a website, you’ll get an alert if a password isn’t OK. So far, all of ours have been fine, despite the warning from HaveIBeenPwned.

Book Me a Ride

Here’s a fast way to find the best deal from Uber or Lyft. Use Google Assistant.

Your Android phone comes with Google Assistant built in, but it can be downloaded for free to iPhones, using the app store. To use the Assistant for Uber or Lyft, say “Hey Google, book me a ride to the airport.” (Or wherever you are going.)

You’ll see an estimate of the price for both services. It might be something like “$7 – $24.” The low end would be for car pooling. Tap the one you want, then tap “open app.” You won’t commit  yourself in the Lyft app until you tap “Select Lyft.” In Uber, you won’t commit until you tap “Request Pool” to share a ride with someone else, or “Confirm UberX,” to go on your own.

Those without smart phones who want to use Uber or Lyft can call “Go Go Grandparent” or visit their website. They’ll call  Uber or Lyft for you, no smart phone required. Their fee averages $2.50 a ride.

Internuts has fun pages from the Readers Digest. This is one of those rare internet addresses with a hyphen, so be sure to put it in. Once you’re on the page, take a look at these:

  • “Funny Town Names.” These include Embarrass, Minnesota, Burnt Corn, Alabama, and Hell, Michigan, to name a few. Embarrass claimed to have had the coldest day in America during the recent Midwest Polar Vortex, but they have no proof. It was so cold, the thermometer broke.
  • “Banned Baby Names.” The name “Robocop” was banned in Mexico. “Ikea” is off limits in Australia. No Chinese parent can use the “@” sign for a name. All of these names were tested in court.
  • For a change of pace, go to and search on “Fun to Imagine.” Nobel-Prize winning physicist Richard Feynman shares his thoughts on the universe.



A reader wrote to say his bed no longer communicates with the Internet. It’s a modern problem.

He and his wife have a “Sleep Number” bed with “Sleep IQ” sensors that tell them how often they toss and turn, how they’re breathing and what their heart rate is. This baby costs anywhere between $499 and $5,199, depending on the model. Some models raise the head of a snoring spouse, saving their life and marriage. They also warm feet, and offer “zero gravity” positions. This prepares you for your next trip to the moon.

Our reader’s first Sleep Number bed was so great he bought a second and then a third. When the new one wouldn’t connect to the web, however, its sleep IQ fell to moron level. The couple thought  it was the router, but they already had the recommended kind, which is either single “n-band” or “dual n-band.” They tried disconnecting the first Sleep Number bed and Ah-Ha! The new one came online.

Tech support has not been great. They suggested unplugging, replugging and trying again. Still, the couple is satisfied for now, as long as their guests on the number two bed don’t demand their sleep IQs. The number one and three beds are OK.

As savvy consumers, they wondered if a “mesh” router might fix the problem. We wondered that too. We use one ourselves, called “Google Wi Fi,” to boost the signal to our bedroom. Previously, it wasn’t getting any Internet at all. Now it works most of the time.

App Happy

We’re trying out the free “Acorns App”, which rounds up your credit card purchases and puts the remaining cents into an exchange-traded investment fund, or ETF.  So if your bill is $10.70, it adds 30 cents to your investment portfolio. Or you can start out with a deposit. We invested $50 and made 71 cents by the next day. A 3.5 percent return, not bad. If the market continues at this rate, we will reach a million in only 3,859 years. Things are looking up.

The app has 3.5 million users  and the Wall Street Journal says the company is going public soon, for an expected valuation of $860 million.

We first heard about Acorns when it came out in 2012, but were put off by a few things. You have to give them your Social Security number, for one. You have to link a credit card, for another. But Joy likes the idea that professionals and Nobel Laureate economists choose wise investments, based on your preferences. So we decided to give it a shot. Bob is worried that professionals and Nobel Laureates are choosing the investments.

What companies do they invest in? Find out by going to They don’t list the companies, which are a broad collection of firms in the Dow Jones Industrial Average and the S& P 500, but they will tell you their approach depending on the style you choose. We chose “moderately aggressive.” (The most conservative position is 80 percent government and corporate bonds.) We wondered immediately how to get our money out, so we Googled it. To withdraw, go to the app and tap “Invest for your Future,” and then “withdraw.”  This is Bob’s favorite feature.

They’ve added lots of new features since the company began, including a way for them to make themselves some extra money. Tap “found money,” and buy something from one of their partners, such as Apple, Airbnb, Amazon and Macy’s; they’ll add three percent or more to your account. Tap “Grow” to read interviews and news. They are rolling out a “spend” feature which lets you round up debit card transactions, and invest 10 percent of purchases from retailers that aren’t among their partners. They also offer $25 gift cards to let  you help someone else start investing. The “Later” feature lets you invest in an individual retirement account (IRA).

If you don’t think the pennies are adding up fast enough, you can invest a set amount every month, or add a multiplier effect to the amount you round up. The average contribution is $60. The commission they charge is $1 a month for any amount under a million. That sounds reasonable, but if you’re only investing $10 a month, it’s a ten percent charge, which is too high.

 Premium TV on Roku

If you have an iPhone, you can try out a new feature from Roku, which makes a stick you plug into the back of your TV to get extra channels. Now, you can get premium Roku channels on your iPhone without the stick. Android owners can get the channels later this month.

The feature is called “Premium Subscriptions,” and if you guessed that “Premium” means you pay for each subscription, go to the head of the class. Currently, they have Showtime, Starz, EPIX, CollegeHumor, Curiosity Stream, FitFusion, The Great Courses, Smithsonian Channel Plus and many others, each with their own price and free trial period.

If you already have a Roku stick, which starts at $29 for Roku Express, you’ll be able to start watching a movie or TV episode on your TV and finish it up on your phone.  To see the offerings and sign up for free trials, go to

 Too Darn Loud

Have you ever wished you could whisper something to Alexa and have her answer back in a whisper? Now you can do it. It might be handy if your baby is sleeping, and you must know the weather outside, Tom Cruise’s age, or the year Cortes met the Aztecs.

Here’s how to do it: Say to Alexa, “Turn on whisper mode.”  Don’t forget to turn down Alexa’s volume first, or her response might wake up the whole family.

Blockchain Trends

Despite the crash of Bitcoin, the digital currency, at least one state government is forging ahead. Which U.S. state is farthest ahead in e-cash? According to DECENT, which runs digital currency conferences, it’s Wyoming.

DECENT reports that Wyoming is a crypto-friendly haven for individuals and businesses. Several months ago, the state legislature ruled that virtual currencies are exempt from money transmission laws and regulations. Wyoming does not tax virtual currencies as property.


A quiz by Google reveals how good you are at spotting the difference between a legitimate email and a phishing attempt. Phishing is a way that thieves try to steal your password and credit card information while concealing their identity. The message may even appear to be from someone you know.

Learn to avoid the punches at They’re not as obvious as you might expect. One of the emails in the quiz provides a link to what looks like a document from Google Drive. But  a couple of dashes in the link should tip you off that it’s phoney. The trick is, you’ll only see those dashes if you hover over the link in the email.

In any email you aren’t sure of, hover over the “reply to” address and look for clues, like misspellings. For example, there’s one in the quiz that spells “fax” as “facks.” Also look out for emails from “;” the real address is In fact, Google always puts the subject first, as in,, and Look out for addresses that start out correctly but have something odd after the dot com. Don’t open any attachment unless you’re expecting it.

Now Backing Up

A reader using Windows 10 writes that he hasn’t been able to backup his files to a thumb drive. Here’s an easy way:

Type “Backup Settings” into the search bar at the bottom left of the screen. When it comes up, click “add a drive” and choose the thumb drive or hard drive you plugged into your PC.  Click “more options” and “backup now.” Scroll down to where it says “Back up these Folders.” Click on those you don’t need and choose “remove.”

After finishing the first backup, Windows backup will go into backup mode whenever you add a new file or bookmark a favorite website. Put it on a schedule by choosing a backup every 30 minutes or even every ten. To satisfy yourself that it’s working, try deleting an unimportant file. Then type “restore files” into the Windows search bar and choose what you want to restore.

For Windows 7 users: Select the Start  button, then Control Panel, System and Maintenance, Backup and Restore. In Windows XP and Vista, click “Start” then “Run” and in the search box type “ntbackup.exe” (without the quotes). From there, it’s easy to follow the prompts. When you’re ready to restore files, just click on the file you saved and the prompts come back to guide you.

Print Your Chicken Nuggets

The Wall Street Journal writes that kids will soon be able to 3D print their chicken nuggets using “Foodini.”

The Foodini allows you to put ground chicken in one container, bread crumbs in another and choose a shape, like a dinosaur or star. The commercial version, now used by restaurants to make fancy desserts and signature garnishes, costs $4000, but a consumer version is coming out “soon.”

On Second Thought

In a recent column, we warned against a virus called “Blueborne,” suggesting that you turn Bluetooth off on your phone when you don’t need communication between devices, such as a wireless headset. A reader writes about her Apple Watch, which requires Bluetooth to be turned on. Oops, our mistake. Apple Watch and iPhone users are safe even with Bluetooth on all the time.

In short, Apple watches are not vulnerable to a Blueborne attack. Neither is any iPhone with the latest operating system, OS 11, which is compatible on all iPhones going back to iPhone 5s, which came out in 2013.


A hacker who gained access to 723 million email addresses and 21 million passwords. is calling it “Collection #1.” He’s selling it for $45 to other hackers. To find out if yours was hacked, go to

One of Joy’s email accounts had been “breached” 14 times, another account was hit nine times, and a third five times. Two of Bob’s had been breached six times, and a third five times.  To combat this, we changed the passwords for all of our accounts. The danger is that someone will use your login info  to sign onto another site. So it’s a good idea to have different passwords on different sites. suggests using a password manager, but we’d rather manage our passwords ourselves. Joy keeps a list of them on a Word document on her local machine, under a name only an alien would guess. To be even safer, set up two-factor identification wherever it’s available. That means you’ll be asked to reveal a code sent to you by text or email whenever you sign on using a new machine or phone. For instructions on how to set it up, do a search on that phrase along with the type of email you use, whether it’s Gmail, Yahoo or whatever. To read more on this issue, go to or search on the words “773 Million Email Addresses Compromised in New Data Breach.”


  • lets you instantly delete any account, whether it be on Facebook, Instagram, Skype or a dozen others.
  • Instead of the videos you find at, this site has text articles, many of which are on self-improvement. We read tips for remembering people’s names, and took a quiz to find out if we’re an introvert or extrovert. Joy turned out to be an “ambivert,” in between the two poles; she can use either head.
  • used to be This was one of the cleverest sites we ever stumbled upon. It was kind of a wheel-of-fortune way to find odd sites. You’d click the “stumble” button to find them. Now the site presents three tabs. One has sites geared to your interests, another shows you what’s popular and a third lets you follow people you find interesting. It’s kind of confusing but still interesting.