Our 89-year-old aunt’s iPad arrived the other day and for several days it stayed in the box. (Imagine, for the sake of contrast, a 3 year-old’s reaction. He’d have it out of there in a minute and would probably have it figured out in 15.)
Still, our aunt is ve
Filed under: Apple, iPad, tech support | 2 Comments »
Looking for a news topic through a Google search is a great idea. Trying to find a download this way is a bad idea. It turns out that quite a few sites exist just to trap you into downloading the wrong product. At best they only ask you to buy something you could get elsewhere for free. You may not think of that as “best,” but it can get a lot worse. In the worst situation, some of these sites take control of your computer and start downloading material you don’t want, never wanted, and will find hard to get rid of. Bob unknowingly acquired something called “I Want This” in this way, and he certainly didn’t want it. It […]
Filed under: tech support, troubleshooting | Comments Off on SEARCH FOR DOWNLOADS CAN LEAD TO TROUBLE
If you type almost any computer problem into Google’s search box — just literally type it in — you will almost always get a solution. This also works for searching newspapers and magazines online. Google’s search works better than most publications’ built-in search function.
Filed under: search, tech support | 1 Comment »
Microsoft has launched a new tech support service called “Answer Desk.” Fifteen minutes of help is available free round the clock, seven days a week.
Filed under: Microsoft, tech support | Comments Off on ANSWER DESK
The easiest way to get help in solving a problem on your computer is to let a helper see your screen and take over the computer from afar. TeamViewer is a free program …
Filed under: remote access, screen capture, tech support, troubleshooting | Comments Off on REMOTE VIEWING
“Autoruns” finds out what’s running in the background of your computer. Lots of things running slows down the system. The program for checking this out is free from FileHippo.com.
Filed under: tech support, troubleshooting | 2 Comments »
GetHuman.com gives you phone numbers for actual human beings at banks, insurance companies, Facebook, etc. They also tell you if you have to say “representative” to get a human agent, dial “O,” or whatever other trick is needed. It even tells you the average time spent on hold. “Very helpful for reaching the IRS,” said one user.
Filed under: Internuts, tech support | Comments Off on GET A HUMAN
We never wanted to be geeks as we grew up, but Joy says she’s now in serious danger. She recently found a new use for the right-click button on the mouse. Clicking the right button while in just about any program brings up a menu faster than having to open the menus at the top.
Filed under: tech support, Windows, word processing | Comments Off on FEED YOUR INNER GEEK
Often you can solve someone’s computer problem if you can just see what they’re talking about. Join.me is a free service from LogMeIn.com that lets you do that.
(CLICK UNDERLINE BELOW HEADING FOR MORE.)
Filed under: remote access, tech support, training, troubleshooting | Comments Off on SOLVING IT TOGETHER
For most people, adding memory to an old computer is enough to make it like new again.
(CLICK UNDERLINE BELOW HEADING FOR MORE.)
Filed under: computers, tech support, troubleshooting | 1 Comment »
