BETTER RETURNS
I felt guilty returning a pair of black pants to Amazon. They will probably be dumped, shredded or both. There’s a name for this: “DIF” or “destroy in field.” Defective gadgets, luxury goods and cheap clothing are all candidates for the shredder. An Amazon spokesman told the New Yorker that nothing goes back on sale after the seal is broken or the wrap is torn. Returning stuff is part of a growing trend. A century ago, only two percent of stuff was returned to J.C. Penney’s department stores. Today, 40 percent of clothing on average goes back to US retailers. Returns are about to get even easier no matter where you do your shopping. A company called “Pollen Returns,” run […]
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