GETTING HELP

The other day we were on a tech support call with a software company when the guy said, “I wish I could see your screen.” You can, we said, and directed him to CrossLoop.com, which has free screen sharing software.  (Update: The latest site we use is HelpHelpNow.com.) Besides seeing our screen, the tech guy was able to temporarily take control of our computer and fix the problem. If you’re worried about the security of doing this, note that you can watch what’s happening every step of the way, and stop it at any time.

Another way to go is TeamViewer.com. After you click “join a session,” give your tech guru an ID number and password and they can start fixing things remotely. If you’re the tech guru in your family, ask your befuddled relative to go to “TeamViewer” or “CrossLoop” and you can remotely control their screen. CrossLoop has free versions for Mac and Windows. TeamViewer has free versions for Windows, Mac, Linux and the iPhone. TeamViewer claims to have 100 million users now. We don’t know how many users CrossLoop has, but it’s available in 150 countries and 21 languages. The advantage of CrossLoop is that you can find a tech guru to help you right there. If you already have one, TeamViewer is sometimes faster.

3 Responses to “GETTING HELP”

  1. Hi Bob and Joy,

    Perhaps you’d also be interesting in trying out Mikogo for your next remote support session: http://www.mikogo.com/ Mikogo is a remote desktop tool that allows you to share your screen with up to 10 people, plus includes remote keyboard/mouse control so it’s therefore ideal for both web conferencing and tech support sessions. It’s free, easy to use and high in security. Drop by the website and if you have any questions, just let me know.

    Regards,
    Andrew Donnelly
    The Mikogo Team
    Twitter: @Mikogo

  2. Thanks for the tip!

  3. In addition to hosted solutions such s Crossloop, you may want to consider a RHUB remote support server http://www.rhubcom.com