We get lots of questions, and we don’t have all the answers. But we do know how to find them: Google them.

Almost without exception, if you simply type a computer problem in the Google search field and hit return, up will come experts and whole forums of Google people who have dealt with this very thing before. No matter how much a columnist or any expert knows, it is as nothing to what 50 or 60 million people know.

Let’s say a program running in the background has some cryptic name no human could ever decipher. Type those letters and numbers in a search field, and you’ll find out what it is.

Last week we wrote about using “msconfig” to reconfigure which programs load into your Windows computer at start-up. A reader then wrote to say he tried that with Windows 2000 and got a screen message saying, “path not found.” The solution: Joy typed “msconfig for Windows 2000” in the Google search field; up came 12 forums with helpful advice. Technical support is out there!


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