We started getting messages from Google saying someone had signed in as us from Orlando, Florida, and we’ve never been to Orlando. Same day, we got that same bad message from Google. A friend in Delray Beach sent us a message to say she just started receiving scam messages from our phone that same morning. So what’s a body to do?
Our favorite tech guru, Kenny, at helphelpnow.com, told us we should have wiped our phone completely before surrendering it to a repair shop. That makes sense. There’s a menu item called “reset” in Android phones and “restore” in the iPhone. It’s described online when you search on “factory reset Android” or “restore iPhone.” Just avoid signing in again before you take your phone to the repair shop, you can sign in after it’s fixed. All your messages and addresses are saved online, so you can get them all back again when you sign in.