CELL PHONE SERVICE GETS CHEAP

We love our cell phone service from Google’s new “Project Fi.” It only works with Google Nexus phones, but if you get one, your bill might be as low as $25 a month with tax.  Now they’re expanding it. Google Fi currently works with three phone carriers. If the signal is strongest from T-Mobile, for example, that’s who they’ll connect to. If Sprint is better, you’ll be using Sprint. They’ve recently added U.S. Cellular. A Google Fi account gives you unlimited text and phone calls for $20 a month. Each gigabyte of data (which is what you use up when you’re on the Web and all those words and pictures come in), is $10. But you get money back if […]

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AT&T PRETENDERS

A reader was recently scammed by someone pretending to be an AT&T technician. Here’s how he got there:

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CONSUMERS BEWARE

How’s this for a kick in the gluteus maximus? You pay for anti-virus software but it doesn’t get rid of the virus, so they offer to remove it but want to charge you several hundred dollars. According  to hundreds of complaints on a website launched by Consumer Affairs, the worst offenders are  Norton, McAfee and CleanMyPC. A Norton user, to take just one example, found he couldn’t install the Norton program; his computer froze. Norton tech support told him if he paid $155, they could get it installed. Another Norton customer was told it would cost her $300 to remove a virus. Another guy said his computer ran slowly for two years until he discovered that Norton was a resource […]

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THE RISKS OF APPLE PAY

According to a 2015 Mobile Payment Security Study of 900 security professionals, half say mobile payments such as Apple Pay are not safe. Nevertheless, nearly all expect paying by phone to become a lot more common in the next 12 months.

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SWITCHING ANTI-VIRUS PROGRAMS

A reader writes that he’s been using Norton Security on his desktop computer for years, and it works fine. Now it’s up for renewal. Should he pay the $38 or get the free Avast?

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NOW CALLING FROM FLORIDA

The glass on our cell phone cracked. (Should have left the case on.) Even worse, we turned in the phone to a local repair shop and when we got it back two days later, we think it had been hacked.

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FREE ANTIVIRUS PROGRAM

PC Magazine recently did a review of leading free anti-virus programs. Their top picks were Panda Free Antivirus, BitDefender AntiVirus Free Edition, and Malwarebytes Anti-Exploit Free. Avast, which we’ve used for years, was number four out of ten. For tough problems needing paid support, we recommend HelpHelpNow.com (with which we have no connection).

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FAKE TECH SUPPORT

A reader told us she got a call from a guy saying that her Windows computer was about to crash. She took it seriously because he claimed to be from Microsoft. This is a scam and not a rare one.

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READER PROBLEM

It turns out McAfee isn’t the only anti-virus company that wants to charge you big bucks whenever you have a problem. A reader alerted us that this happened with Avast, the free anti-virus we have often recommended.

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HACKERS WIN

Hewlett Packard recently sponsored a hacking contest in Vancouver, Canada, to see if anyone could break into “unhackable” programs, web sites and browsers. It may come as no surprise that there were people out there who were fully capable of hacking into the unhackable.

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