SEARCH FOR DOWNLOADS CAN LEAD TO TROUBLE

Looking for a news topic through a Google search is a great idea. Trying to find a download this way is a bad idea. It turns out that quite a few… Read more

BIG USER TIP

If you type almost any computer problem into Google’s search box — just literally type it in — you will almost always get a solution. This also… Read more

ANSWER DESK

Microsoft has launched a new tech support service called “Answer Desk.” Fifteen minutes of help is available free round the clock, seven days a… Read more

REMOTE VIEWING

The easiest way to get help in solving a problem on your computer is to let a helper see your screen and take over the computer from afar. TeamViewer… Read more

GETTING THINGS MOVING AGAIN

“Autoruns” finds out what’s running in the background of your computer. Lots of things running slows down the system. The program for… Read more

GET A HUMAN

GetHuman.com gives you phone numbers for actual human beings at banks, insurance companies, Facebook, etc. They also tell you if you have to say… Read more

FEED YOUR INNER GEEK

We never wanted to be geeks as we grew up, but Joy says she’s now in serious danger. She recently found a new use for the right-click button on the… Read more

SOLVING IT TOGETHER

Often you can solve someone’s computer problem if you can just see what they’re talking about. Join.me is a free service from LogMeIn.com… Read more

THEY’RE ONLY AS OLD AS THEY FEEL

We have four computers and two of them are nine years old. We found that out by running a utility program that found old files going back to… Read more

WHAT CHEAPER LABOR COSTS?

We went to Elance.com to hire a technician to add mobile access to our web site. This would let anyone call up our site on their smartphone and… Read more