WHO’S THAT DOWN THERE?

This is one of the weirdest cases we’ve ever heard of from a reader. A woman wrote to say that anyone replying to her emails was redirected to a hacker. We tried writing her back, and sure enough, we saw her email address change before our eyes. An extra letter was automatically inserted. We didn’t put it there, we just hit “reply.” Off it went to the hacker. The next time, we hit “reply” we carefully erased the “send” address and put in the one without the extra letter. This was beyond annoying for the reader. Friends thought she was getting their email but those messages all went to the hacker instead. She first tried getting help from “Geek Squad” […]

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BROTHER, WHERE ART THOU?

A reader innocently called a tech support phone number he saw on the Brother Printers website. It turned out to be a scam. Unlike “click bait,” which leads you to fake news stories or other web sites, this one goes after your wallet. When our reader called the supposed tech support number, he was told they needed to take control of his Macbook Pro to fix a major problem. They said he had a lot of “stuck” and “sleeping” files (whatever those are), and added he needed to pay $299 a year for a firewall. Fortunately, he said “no.” He added: “They told me there was no way that I would get the printer to work without their firewall!”  But […]

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MISSING AND NO ACTION

A reader writes that she doesn’t hear from her son. She can send messages but she doesn’t know if he’s getting any email. She may be able to find out what’s up with that by using an email tracking program. ReadNotify.com (free to try, $24 a year for regular use) can let you know when the emails you send are opened, if they are opened. To get that response, tack “ReadNotify.com” on the end of an email address. For example, if your friend is JoeDoe@aol.com, you’d write “JoeDoe@aol.com.ReadNotify.com.”  When Joe Doe opens the email, you’ll get a message in your inbox saying when and where he opened it. It works with any email service, from Gmail to Yahoo. When Joy […]

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PLENTY OF TIME TO PANIC

The HP desktop computer we bought on Amazon less than two months ago wouldn’t start. For a few hours, we panicked. The solution? Unplug the machine. Hold the power button until the little light on the back of the computer goes off. (That’s if it’s a desktop computer, the type sometimes called a tower.) This frees the computer from hibernation mode. Viola, as we say in fractured French! It’s fixed! For several hours before that, we thought we had a dead computer. HP’s troubleshooting site told us to hold down the power button, but we didn’t do it long enough the first time. (HP said nothing about making sure the light had gone off before we released the power button.) […]

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WHAT’S THE CACHE?

There’s an old Hollywood joke about the devil going to visit a talent agent and telling him he can put together any movie he wants, with any actors he wants, and no budget limit and the only thing he has to provide in return is his immortal soul. The agent thinks about this for a minute and says: “What’s the catch?” So our Gmail slowed to a crawl, and for a few seconds we couldn’t figure out why. But a Google search came back with the answer: It’s the cache, stupid. Well all right they didn’t say stupid; we filled that in ourselves. All the images that come up when you browse the web are “cached,” sort of the internet’s […]

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DOUBLING UP

Over the holidays we visited with an Italian who sells automated chicken coops. It’s an odd business but somebody has to do it. But what we thought was really odd was in the basement of his home in suburban Chicago, he had six terabyte disk drives linked together in what the techies call a daisy chain. That means they can all act as one continuous drive as the contents are fed along the pipeline. He uses them to store information for his business, and, oh yeah, movies. Terabyte drives have become common now; most new computers come with disk drives of one or two of these monster storage capacities. How monster are they? Well, a terabyte is a thousand gigabytes. […]

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TRUTH FINDER

We now know people who are married, or about to be, to mates they met online; it’s becoming normal. But if any of these meets make you nervous, you can make preliminary checks. A friend of ours turned down a match from an online dating service because the guy had “too many relationships.” Truthfinder.com told her. The scope of the information was amazing. TruthFinder not only knew how many online relationships the guy had, but how many business filings he’d made with the government (they were for McDonald’s franchises), what his house was worth, how much he paid for his mortgage, and so on. The service, which charges $28 for a one-time search, or $23 if you go monthly, also […]

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SOLVABLE SOLITAIRE

What is the most popular Windows program ever made? It’s not Microsoft Office or Word, it’s Solitaire. Practically everyone we’ve ever known plays it. It’s one of those “win some, lose some” kind of games. Or is it? If you try Solitaire in Windows 10 they have an option: They have “solvable solitaire” options starting at “easy” and going up to tournament levels. Bob’s an ace at Solitaire, But Joy usually loses. So she tried the solvable “medium” level and won her first three games! Ha, ha, victory! To find the solvable games option, you can either type “solitaire” in the search box in the lower left of your screen, or click the start button and scroll down until you […]

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SELECTING YOUR NEXT COMPUTER

This is the time of year when we get our most frequent reader question: What computer should I buy? It’s also the easiest question we ever get: Whatever you buy, you’ll almost certainly love it. The questioner usually wants a laptop; in fact it’s almost always a laptop. It’s a good choice for most people. Bob dislikes them intensely because of the crowded keyboard and small screen. Joy likes them because they’re portable. So, okay, one of the factors to consider in making your choice is weight; not your weight, its weight. As we used to say in the newsroom: keep it light and tight, and sometimes also trite. So this gets us down to choices right away. Are you […]

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GIVING WINDOWS ONE MORE TRY

A reader said he missed the free period for getting Windows 10. No he didn’t. If you want it, you can still get it for free until December 31. Here’s how: Search the web on the phrase “Customers who need assistive technologies can upgrade to Windows 10 at no cost”  or click here. You may feel guilty for getting a free upgrade if you don’t use “assistive technologies.” But it says right there on the website that such technologies include text enlargement. Heck, we already do that by holding down the “Ctrl” and “plus” keys. The upgrade is not required, by the way. Out in farm country they used to say “if it ain’t broke, don’t fix it,” and maybe […]

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