TROUBLE WITH SO-CALLED SUPPORT

tech support Joy was helping a disabled friend once because McAfee was going to charge a couple hundred dollars to fix something that took Joy about two seconds. Now we’ve heard from a reader who claims he was scammed by McAfee.

He says they used remote control to clean up his computer and then his printer stopped working. He tried three times to get his money back, and finally the credit card company  got the charge erased. A local tech guy came over and repaired his computer in about 30 minutes. Sometimes remote tech support is more of a hindrance than a help. We had so many problems with Symantec over the years that Bob stopped paying attention to them.

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