YOUR TECH IS NOW THEIR TECH

YourTechOnline, a great tech support service we’ve both used and written about, is no more. The web service was recently absorbed by Support.com , another tech support service, and in the process the price has gone way up. YourTechOnline used to charge $1 a minute for support and most problems were solved in less than 15 minutes, sometimes as little as one minute. Support.com now charges users a minimum of $75 and a flat fee of $130 for problems that aren’t part of a group they’ve defined. A reader alerted us to the change when he went for help and was dismayed by the new charges.

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